Divisional Director of Operations – North Carolina Position Available In New Hanover, North Carolina

Divisional Director of Operations – North Carolina T5 NC Operations dba Take 5 Oil Change – 2.0 Wilmington, NC Job Details Full-time $90,000 – $105,000 a year 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Managerial Decision Making Director experience Management Software troubleshooting Team leadership Performance feedback (performance evaluation method) Performance management Managerial problem solving Team management Alignment Conflict resolution Recruiting Training & development Financial management Senior level Leadership Communication skills Performance analysis

Full Job Description Employer Description:

Established in 1984, Take 5 Oil Change is a quick lube franchise under Driven Brands featuring a unique drive-thru concept that allows customers to never leave the comfort of their car. The brand offers a 10-minute or less oil change service. T5 NC Operations, LLC is a North Carolina based Take 5 Franchisee.

Role Overview :

The Divisional Director is the senior operational leader for the company’s entire North Carolina franchise territory, driving profitability, market growth, and operational excellence.

Key Responsibility Areas:

Management Lead, manage and hold accountable management team and administrative personnel. Develop a leadership pipeline to support strong operational performance and store expansion activities. Build a strong workforce by creating staffing and training plans, conducting regular performance reviews and assessing talent. Responsible for maintaining current operational tools, policies and procedures – operational checklists, environmental safety measures, etc. Manage and communicate with local vendors and franchisor support teams Planning and Execution Lead operational planning and management, ensuring adherence to established processes and standards. Develop and execute annual operation plan that aligns with the strategic direction of the company. Adjust and communicate changes to the annual plan on a quarterly basis. Monitor, review and set operational performance and KPIs. Prepare and adhere to an annual budget Growth Develop local marketing strategy and measure effectiveness. Develop and execute local and national fleet program (B2B sales) with management team. Communicate goals, train staff and develop partnerships. Profit and loss responsibility that meets profit targets. Drive revenue growth and find expense efficiencies. Assist with the analysis of new markets and potential expansion sites, providing strategic market insights and collaborating with the real estate development team on presentations and due diligence as needed. Culture and Communication Model and promote company culture of growth and teamwork that prioritizes the automotive needs and informed decision making of our customers within the operations team. Set a tone of hospitality and lead by example. Active mentorship will be critical to your success. Handle all stakeholder communication. Create a regular cadence of communication that keeps the team aligned and motivated. Mentor and care for people holistically – professional and personal. Risk and Process Conduct monthly audits for all locations and ensure those insights are translated into active learning and training for the teams in the stores. Confirm that all locations adhere to Take 5 Oil Change brand standards. Be a champion for ongoing training for the team. Effectively utilize training materials and develop new materials as needed. Continually refine standard operating procedures and materials for the company. Ensure OSHA compliance at all locations and promote the importance of a safe workplace. Update training materials, complete reporting requirements and oversee employee safety committees at all locations. Ensure all environmental compliance is prioritized and documented (as needed) at all locations.

• Oversee the thorough investigation and resolution of all claims (e.g., customer, employee, property) to mitigate risk and ensure fair outcomes.
• Implement and monitor proactive theft prevention and robust cash management procedures across all locations to safeguard company assets.
• Ensure strict adherence to all franchisor requirements.

Job Requirements:

Ability to manage team within a franchised business environment. Multi-unit management experience is preferred. Strong leadership, management, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to quickly learn and trouble shoot basic computer systems/programs. Alignment with company cultural values. Demonstrated experience with recruiting, hiring, onboarding training and managing employees. Willingness and aptitude to continue to learn, grow and adapt to changes within the business. Resourcefulness is highly valued in an entrepreneurial environment.

Job Type:

Full-time Pay:

$90,000.00 – $105,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekends as needed

Work Location:

In person