Hospitality Floor Leader Position Available In New Hanover, North Carolina

Hospitality Floor Leader Sugo Italian Steak House 301 North Water Street, Wilmington, NC 28401

Now Hiring:

Hospitality Floor Leader Location:

Downtown Wilmington, NC Do you believe in delivering hospitality that goes above and beyond—so genuine, it borders on “unreasonable”? At Sugo , a fine-dining Italian steakhouse in the heart of downtown Wilmington, we’re seeking a passionate and service-obsessed Hospitality Floor Leader to help lead our front-of-house team and bring unforgettable guest experiences to life. At Sugo, we don’t just serve dinner—we create moments. We’re obsessed with hospitality that surprises, delights, and deeply connects with our guests.

Role Overview:

Support the General Manager in overseeing nightly service and maintaining the highest hospitality standards. Lead by example—be present on the floor, actively engaging with guests and supporting the team. Train, coach, and motivate staff to consistently deliver thoughtful, intuitive service. Assist in managing the flow of service and resolving guest concerns with grace and urgency. Foster a culture of warmth, excellence, and accountability among the team.

What We Offer:

A guest-facing leadership position focused on delivering world-class service. No administrative or inventory duties—our corporate operations analyst handles the back-end. A dynamic and collaborative team environment where hospitality is truly celebrated. Opportunities for growth within a respected and expanding restaurant group. Competitive compensation based on experience and performance.

Job Type:

Full-time Pay:

$50,000.00 – $60,000.00 per year If you’re energized by great service, thrive in a fast-paced environment, and believe hospitality should be extraordinary—we’d love to meet you.

Job Type:

Full-time Pay:

$55,000.00 – $65,000.00 per year

Benefits:

Employee discount

Shift:

Evening shift

Work Location:

In person