Transactions Manager I (Rotating 1st and 3rd) Position Available In [Unknown county], North Carolina

As a Transactions Manager in Receivables Operations, you will lead a team responsible for processing daily document transactions and extracting checks and remittances. Our Receivables Operations division empowers customers to handle paper-based payments and invoices/forms efficiently, capturing information with advanced technology services and transferring it to output files for accounts receivable or back-end process updates. We focus on delivering exceptional service and quality to our customers while leveraging the firm’s operations and technology infrastructure.

Job Responsibilities:

• Lead a team of full and part-time front-line employees
• Establish daily production goals based on productivity targets, budget, and resources
• Monitor team output and manage personnel to achieve throughput goals
• Manage shift operations, including personnel management and resolving production issues
• Demonstrate sound leadership judgment and escalate concerns timely
• Ensure compliance with customer and bank guidelines, policies, and procedures
• Communicate effectively with the team, tailoring messages based on the audience
• Track team performance and implement action plans for improvement

Required Qualifications, Skills, and Capabilities:

• Minimum 7 years’ management/leadership experience
• Strong leadership attributes: planning, organization, motivation, problem-solving, and interpersonal skills
• Ability to understand end-to-end process flow and consider downstream impacts
• Ability to lead, connect with, and be accessible for staff and direct reports
• Ability to coordinate work while meeting multiple deadlines
• Demonstrated ability to multi-task and balance numerous activities
• Results-oriented, always seeking process, productivity, culture, and cost improvements

Work Schedule:

This position may require non-traditional hours and additional hours as business needs arise. The work schedule might be subject to change: Monday

• Friday 7am
• 3:30pm (Feb, Mar, May, Jul, Aug, Nov, Dec) 11:30pm
• 8am (Jan, Jun, Sep, Oct) 7pm
• 7am (Apr) Shift differential: 15% for 3rd shift

Government Security Clearance:

May be required, including:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.

S. Legal Permanent Residence up to 3 years