Fleet Operations Manager (FedEx Business Contact) Position Available In Wake, North Carolina

Fleet Operations Manager (FedEx Business Contact) Confidential Raleigh, NC 27606 Job Overview As an Operation / Business Contact Manager, this role is responsible for overseeing the daily operations and dispatch of FedEx package pickup and delivery services. The manager will maintain a strong daily presence at the terminal to ensure efficient execution of all operational processes. This position is also responsible for building and maintaining positive, productive working relationships with both FedEx terminal staff and driver teams. Responsibilities FedEx Dynamic Route Optimization (DRO) and

GroundCloud Management:

Manage DRO, creating and maintaining work areas, assigning routes to work areas, and assigning drivers and vehicles to routes. Manage and monitor the number of stops per route, ensuring route efficiency and productivity.

Route Creation and Assignment:

Develop and assign routes using DRO each night for next-day execution, ensuring route optimization to meet operational efficiency goals.

Pickup Management:

Organize, assign, and oversee daily pickup operations, ensuring smooth coordination and service compliance.

Route Optimization:

Continuously analyze and optimize routes to improve delivery performance while maintaining minimum stop thresholds per route.

Daily Terminal Operations:

Attend and actively participate in daily terminal meetings with Terminal Managers to review performance and address operational challenges.

Route Code Knowledge:

Utilize in-depth knowledge of FedEx route codes to provide guidance and support to drivers, ensuring efficient navigation and delivery completion.

Service Level Management:

Monitor and meet daily service level requirements set by FedEx, including on-time deliveries and pickup commitments.

Operational Support:

Perform sweeps, drive a route as backup for callout, overflow etc. and offer hands-on support to the team as necessary to ensure service continuity and operational success.

Fleet Maintenance and Compliance:

Maintain comprehensive vehicle maintenance logs, schedule routine maintenance, and ensure vehicles comply with inspection and cleanliness standards.

Driver Management:

Manage the driver schedule and roster, ensuring adequate staffing levels for daily operations. Ensure strict adherence to all company policies and FedEx compliance requirements. Actively monitor daily operations to enforce operational standards, safety protocols, and regulatory guidelines, addressing any non-compliance issues promptly. Maintain up-to-date knowledge of FedEx policies and procedures to guide and support team members in meeting service and operational expectations.

Driver Hiring and Training:

Participate in hiring, onboarding, and training new drivers to ensure they are prepared to meet performance and safety standards. Train drivers to become self-sufficient by providing comprehensive instruction on route management, delivery procedures, and FedEx systems. Develop their problem-solving skills, promote adherence to safety and operational standards, and encourage proactive decision-making to ensure independent, efficient, and reliable route execution. Ensure all driver personnel obtain and maintain required Security Threat Assessments (STA) a Experience Must have at least 3 – 5 years of FedEx Business Contact (BC) experience with successful Contract Service Provider.

Job Type:

Full-time Pay:

$70,000.00 – $85,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift Day shift Monday to Friday Weekends as needed

Experience:

FedEx Business Contact:

2 years (Preferred)

License/Certification:

Driver’s License (Required) Ability to

Commute:

Raleigh, NC 27606 (Required) Ability to

Relocate:

Raleigh, NC 27606: Relocate before starting work (Required)

Work Location:

In person