Highland Training Center Manager Position Available In Merrimack, New Hampshire

Highland Training Center Manager 4.0 4.0 out of 5 stars 75 Ski Hill Dr, Northfield, NH 03276 Employment Opportunities Thank you for your interest in working at America’s Bike Park! Here you can browse open positions by department. Unless otherwise specified, please submit your completed application to jobs@highlandmountain.com

Highland Training Center Manager Job Summary:

The Training Center Manager is responsible for overseeing training center operations, including lesson programs, coach management, customer relations, and curriculum support. This leadership role ensures a positive learning experience for guests of all ages and skill levels while upholding Highland’s safety standards, guest satisfaction, and staff development. The Training Center Manager reports directly to the Vice President and President, ensuring operational alignment with company goals. This is a full-time, year-round position that requires flexibility to work weekends, holidays, and extended hours during the bike season.

Duties & Responsibilities:

Program Oversight:

Lead daily operations for

Training Center Programs:

Find Your Ride Group Sales After-School Programs Kids Camps Private Lessons Support Summer Camp collaboration Ensure smooth coordination of staffing, guest experience, and lesson execution. Work cross-departmentally with Marketing, Welcome Center, Patrol, and Operations.

Staff Management:

Interview, hire, train, and support all Training Center staff. Create and manage monthly staffing schedules and daily job assignments. Ensure timely lesson departures and fluid group organization. Provide feedback and performance evaluations.

Guest & Customer Service:

Manage inquiries across phone, email, and in-person channels. Assist with bookings and assign appropriate coaches. Monitor rental gear processes, including sanitation and inventory. Oversee POS usage, including daily closeouts and reporting.

Business Development & Sales Strategy:

Help develop and execute a sales strategy focused on increasing enrollment in After-School Programs and Group Sales. Identify target markets (e.g., schools, youth groups, corporate clients) and establish outreach or partnership campaigns. Track performance of promotional efforts and adjust strategies to drive growth. Collaborate with the marketing team to ensure consistent messaging and support for promotions and conversion.

Financial Management:

Assist in budget preparation and set revenue and expense goals. Monitor financial performance and identify opportunities for growth and cost control.

Required Skills:

Strong leadership, communication, and organizational skills. Ability to motivate and manage a diverse staff team. Customer-focused mindset with the ability to adapt to changing needs. Proficiency in Google Workspace or Microsoft Office. Understanding of bike park operations, safety, and risk management. Creative thinking around program growth and operational efficiency.

Education & Experience:

High school diploma or equivalent required. 3+ years of bike school or instructional program management. Park Ready, PMBIA, BICP, or equivalent certification preferred. Background in business development or sales strategy is a plus. Willingness to work weekends, holidays, and evenings as needed.