Operations Manager Position Available In Gloucester, New Jersey

Operations Manager Maffet Plumbing Services 591 Mantua Boulevard, Sewell, NJ 08080

Plumbing Office ManagerPosition Overview:

We are a growing plumbing company seeking a highly organized and dependable Office Manager to oversee day-to-day operations and support company growth. This full-time role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities, and wants to be a key part of a small business team. You’ll work closely with the business owner and field technicians to ensure smooth scheduling, communication, billing, and customer satisfaction.

Key Responsibilities:

1. Office & Operations Management Manage job scheduling, dispatching, and calendar organization with owner. Coordinate with plumbers on daily routes and job updates Order and track inventory and materials Maintain organized records of permits, warranties, and job files 2. Customer Service Answer phones, emails, and texts in a professional manner Schedule appointments and confirm with customers Follow up with customers after jobs are completed Handle service inquiries, complaints, or delays with care and professionalism 3. Billing & Financial Support Create and send invoices in a timely manner Track payments, follow up on outstanding invoices Work with bookkeeper 4. Communication Liaison Act as the go-between for the owner, field crew, and customers Ensure accurate job notes, customer information, and timelines Help resolve scheduling issues or job conflicts 5. Marketing & Growth Support Encourage and collect customer reviews Assist with promotions or seasonal advertising efforts

Required Qualifications:

Prior experience in office management, scheduling, or admin (experience in trades/service industry preferred) Excellent communication and organizational skills Proficiency in scheduling software Self-starter with strong multitasking abilities High attention to detail and follow-through Professional, calm demeanor when handling customers and field team Comfortable working independently and making decisions when needed

Position Details:

Schedule:

Full-time | Monday to Friday | 7:00 AM – 4:00

PM Location:

591 Mantua Blvd Sewell, NJ 08080

Compensation:

Varies on experience 52K-72

K Job Type:

Full-time Pay:

$50,000.00 – $65,000.00 per year

Benefits:

Paid time off

Schedule:

8 hour shift Monday to Friday Weekends as needed Ability to

Commute:

Sewell, NJ 08080 (Required)

Work Location:

In person