Director of Mountain Operations Position Available In Chautauqua, New York

Director of Mountain Operations 2.3 2.3 out of 5 stars 1405 Old Road, Clymer, NY 14724 SUMMARY The Director of Mountain Operations is responsible for the strategic management, profitability, operating efficiency, routine and preventative maintenance, legal compliance, and public safety for seasonal recreation departments as well as resort maintenance. This role provides working leadership for the following functional areas: Ski Maintenance/Transportation, Snow Sports/Terrain Park, Ski Patrol, Lift Operations, Rentals, Buildings & Grounds, Construction, Water Treatment/Sewage, Golf Course Maintenance, Property Management, Security, and Guest Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Work with the Scott Enterprises Executive Team to direct Resort Mountain Operations by contributing historical information or analysis, assigning responsibilities, allocating labor or equipment, and making recommendations for strategic planning. Anticipate and communicate requirements, trends, or variances that will impact customer satisfaction and influence the ski industry. Develop creative solutions to overcome obstacles and continually improve guest satisfaction results. Implement procedures to improve quality, profit, team productivity, and guest service standards. Communicate daily with Department Leaders to provide/obtain information and conduct routine inspections of all Resort facilities. Create a synergistic team environment that consistently delivers positive results. Inspire and motivate teams to achieve operational excellence. Manage costs within the Resort, including new projects, departmental supplies, resort utilities, routine/preventative/emergency maintenance, and labor expenses within budgeted parameters to deliver an efficient and profitable operation. Prepare, review, and approve departmental budgets, financial reports, invoices, and capital expenditures. Coach Department Leaders to effectively manage controllable expenses while striving to maintain profit margins without compromising guest satisfaction. Analyze operating costs to understand departmental performance versus budget and identify inconsistencies, taking corrective action as necessary. Analyze operations to evaluate performance of the Resort and/or staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change. Direct, plan, and implement company objectives to maximize returns on investments and increase productivity. Oversee preventative, routine, or emergency maintenance of resort attractions, operating features, utilities, buildings, vehicle fleets, and property. Work with subcontractors/suppliers to negotiate competitive pricing for all construction and renovation projects. Ensure timely and accurate completion of maintenance projects with the guest in mind. Facilitate a culture of safety and accountability relative to job performance and guest use of the Resort. Function as a risk management representative to ensure departments are following all local, state, and federal laws, as well as compliance codes.

Monitor the following functional areas:

safety training, evacuation procedures, design and construction, equipment testing/maintenance/indemnification, safety signage/fencing, and guest safety education. Assist with compliance reporting, inspection processes, and monthly testing/sampling in conjunction with the Department of Environmental Conservation, Department of Labor/OSHA, and Health Department. Negotiate or approve contracts or agreements with suppliers, distributors, or other organizational entities. Apply for and maintain detailed records of resort licenses and contracts, including but not limited to: resort amusement attractions, temporary occupancy permits, food service/liquor licensing, water/sewer, and hazardous materials. Work with Human Resources to direct the hiring process for all management and executive staff, including reviewing applications, conducting interviews, and completing corresponding paperwork. Create and/or approve operational policies and procedures for the Resort. Ensure compliance and fair and consistent administration of all Resort policies, procedures, and safety standards. Implement training, coaching, performance appraisals, corrective counseling, or termination for management/associates as required. QUALIFICATIONs To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working knowledge of advanced Ski/Golf Resort and Hospitality operations, including SOPs and P&L budgeting. Must be analytical, creative, and possess a demonstrated ability to handle multiple projects simultaneously. Ability to develop and maintain effective operating and control processes to attain maximum efficiency while ensuring adherence to established guest service criteria. Superior leadership and communication skills and the ability to direct diverse groups of associates at all levels. Advanced computerized word processing skills, including comprehension, summarizing, and writing/editing. Working knowledge of MS Office, including Word, Excel, Outlook, PowerPoint, and internet research skills. Demonstrate excellent oral and written communication skills. EDUCATION and/or

EXPERIENCE

Bachelor’s degree or higher in Hospitality Management or an equivalent combination of work experience. . Demonstrated work history in a multifaceted Resort, Hospitality, and Food & Beverage Operation, including: Mountain Operations/Mechanics/Maintenance, Budgeting, SOPs, P&L, Labor Management, Leadership, Training/Evaluation, and Safety/Legal Compliance.

CERTIFICATES, LICENSES, REGISTRATIONS A

valid driver’s license and an approved driving record authorized through the company insurance provider required.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Periodic travel required, including travel to PA & NY (100-mile radius) and various industry conferences or events. Traverse or maneuver items up to 50 pounds. Constant movement about the Resort to multiple outlets, often in inclement weather. Frequent handling of objects, reaching, maneuvering, and continually positioning oneself to perform assigned tasks. Flexibility to work evenings, weekends, and holidays required, and willingness to flex up or down in scheduled work hours based on business needs.

Job Type:

Full-time Pay:

$85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

Holidays Monday to Friday Weekends as needed

Work Location:

In person