Operation Manager Position Available In Kings, New York

Operation Manager Gracious Growth ABA Brooklyn, NY Job Details Full-time $55,965.48 – $70,000.00 a year 13 hours ago Benefits Health insurance Paid time off Qualifications Applied behavior analysis Management Operations management Mid-level Microsoft Office Assistant manager experience Master’s degree Healthcare Management Driver’s License Bachelor’s degree Business Administration 1 year Business Leadership Full Job Description Operations Manager is responsible for overseeing the daily operations of the ABA therapy company to ensure high-quality service delivery, compliance with regulations, and efficient administrative processes. This role plays a critical part in supporting clinical staff, managing logistical functions, and streamlining operational procedures to foster a productive and client-focused environment.

Key Responsibilities:

Oversee day-to-day operations across multiple departments, including scheduling, intake, billing, and office administration. Ensure compliance with state and federal regulations, including HIPAA and insurance requirements. Collaborate with clinical staff (e.g., BCBAs, RBTs) to optimize service delivery and resolve logistical or scheduling conflicts. Monitor and manage key performance indicators (KPIs), such as client retention, staff utilization, and onboarding timelines. Develop and implement operational policies, systems, and procedures to improve workflow and service efficiency. Manage vendor relationships, office supplies, and facility needs. Assist with hiring, onboarding, and training of administrative and support staff. Coordinate with HR and the CEO on staffing levels, disciplinary actions, and employee relations. Support the financial team by assisting with billing oversight, insurance claims follow-ups, and cost controls. Maintain open communication with families and staff to ensure satisfaction and address concerns.

Qualifications:

Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s preferred). Minimum of 3 years of experience in operations management, preferably in a healthcare or ABA setting. Strong understanding of ABA therapy workflows, terminology, and compliance standards. Excellent organizational, leadership, and interpersonal skills. Proficient in Microsoft Office and practice management software (e.g., CentralReach, ClinicSource, or similar).

Job Type:

Full-time Pay:

$55,965.48 – $70,000.00 per year

Benefits:

Health insurance Paid time off

Shift:

Day shift

Work Location:

In person