Tasting Room Manager Position Available In Monroe, New York

Tasting Room Manager Living Roots Wine & Co. 1255 University Avenue, Rochester, NY 14607 Job Overview The Tasting Room Manager of Living Roots Rochester is a crucial role to oversee all operations, staff, and hospitality standards in the Tasting Room. The main areas of focus of the person occupying this position are service and hospitality, staff management, inventory and systems management, and site management. Key Responsibilities Service + Hospitality Provide guests with exceptional service and hospitality, always positively representing Living Roots and embodying company Services and Hospitality Standards. Ensure that all staff do the same through consistent training, coaching, effective communication, and general support. Set the Tasting Room up for success through the creation and execution of service maps/plans, effectively delegating tasks [including but not limited to all opening and closing tasks] to ensure all guests have an excellent experience at Living Roots. Strive to continuously improve wine knowledge and share learnings with staff in a way that is educational and encourages them to further their wine knowledge. Ensure adherence of all staff to food safety and sanitation regulations, compliance regulations, liquor laws, inspections, audits and internal company policies. Oversee all communications that come through the email and respond in a timely manner in a tone that reflects Living Roots’ hospitality. Get to know our wine club members, regulars, and VIP customers, engaging with them to ensure the highest level of hospitality and community building. Staff Management Set the tone and standard for all team members by leading with intention and ensuring the Assistant Tasting Room Manager and leads all do the same. Create a positive working environment in which all team members feel supported, able to ask for help, raise any concerns, and have the resources to do their job to the best of their ability. Manage tasting room schedule, communications, shift approvals, and leave requests in Deputy. Schedule efficiently with staffing budget goals and revenue targets in mind Establish and maintain communication to oversee the Assistant Tasting Room Manager’s efficacy in fulfilling their responsibilities and supporting as needed. Facilitate continued team training, including working with the Director of Operations on quarterly team meetings to recalibrate and brush up on training as needed. Record daily cash tips via Google Drive, reconcile cash drawers, anticipate and request change needs, prepare weekly cash deposits, and maintain accurate records of all financials. Work closely with the Director of Operations to interview, hire, on-board and train according to Living Roots’ staffing needs. Ensure that all new hires receive a standardized training experience and fully understand what is expected of them. Conduct annual individual check-ins, recognizing wins and coaching employees on areas of improvement with the support of the Director of Operations. Work with the Marketing team to share ideas for content creation relevant to Tasting Room operations and general guest interests. Inventory and Systems Management Oversee that all team members are properly trained in effective systems management in both Tock and Commerce7 and that all transactions and related data are input and recorded accurately. Conduct monthly inventory counts to accurately capture data of all wine in the Tasting Room inclusive of wines that are allocated for web/club orders. Maintain and restock merchandise and wine displays, including executing menu changes and wine club releases. Support and oversee the Assistant Manager to establish and maintain an efficient system for ordering all business and food supplies in a timely manner that does not negatively impact business operations, contribute to excess waste or costs. Pursue valuable opportunities for cost savings and new products and escalate any potential change to customer-facing items to leadership for approval. Project and proactively communicate tasting room needs for ordering new merchandise, menus, and signage to maintain the highest quality standard. Site Management Ensure that the Tasting Room and all working areas are maintained to the highest cleanliness standards. This should be accomplished not only through the delegation and management of daily staff cleaning tasks but also through third party vendors if needed and at a reasonable cost within budget. Work with property management company to ensure any building issues are addressed immediately. Oversee Tasting Room facility maintenance including safety and improvements [including sweeping walkways, shoveling snow, etc.] Oversee general maintenance of all equipment necessary to service [POS hardware, printer, speakers, etc.] and troubleshoot when necessary. Qualifications and Skills 2+ years of experience in a retail or hospitality management role 1+ years experience in a wine focused role 1+ years experience in an administrative role is a plus Attention to detail and ability to balance with the larger picture Excellent communication skills [written and oral] Able to demonstrate a high level of professionalism and manage stress effectively Self motivated and team oriented Ability to juggle multiple projects and multitask A positive attitude and enthusiasm Strong organizational, administrative, and time management skills Proficient in computer systems including Microsoft Office and Google Drive [Adobe, Commerce7, and Tock is a plus] Compensation & Benefits Base compensation is $20.00 – $24.00 per hour before tips, taxes, and deductions based on experience. This will be paid in accordance with the company’s pay schedule, subject to any legally permissible deductions. This is a tipped position and Living Roots pools all tips. Living Roots values employees well-being and as such is offering this position a base health insurance plan paid in full by the company, and with an upgraded plan available at a small cost to employees if they so choose. Paid time off, paid sick time, and 401K plan are also part of the compensation package, pending eligibility.

Job Type:

Full-time Pay:

$20.00 – $24.00 per hour Expected hours: 35 – 45 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid sick time Paid time off Paid training Vision insurance

Shift:

8 hour shift Evening shift Application Question(s): This role requires weekend and night coverage. Please confirm you are able to work weekends and through a 10pm closing time. Ability to

Commute:

Rochester, NY 14607 (Required)

Work Location:

In person