Director of IT Service Management Operations Position Available In New York, New York
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Job Description
Director of IT Service Management Operations
Title:
Director of IT Service Management Operations
Location:
Northeast Region (Onsite)
Employment Type:
Full Time
Compensation:
Pay Range:
$154000k-$220000K
Description:
Join a dynamic team as a leader in IT Service Management Operations.
Execute daily operations and governance of Incident, Change, Problem, and Release Management.
Collaborate with IT teams and stakeholders for process improvement and automation opportunities.
Ensure stability, reliability, and continuous improvement of IT services.
Key Responsibilities:
Lead and manage the IT Service Management Operations team, providing guidance and support.
Oversee processes for Incident Management to minimize business impact.
Manage Change Management processes for efficient implementation of changes.
Implement Problem Management strategies to identify root causes and prevent incident recurrence.
Coordinate Release Management activities for smooth software deployments.
Utilize framework principles to drive continuous improvement and service delivery.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 15 years of experience in IT Service Management in a leadership role.
Extensive knowledge and hands-on experience with framework principles.
Proven track record of leading and managing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple priorities.
Certifications in relevant areas are highly desirable.
Core Technologies:
Service Management Platform | Incident Module | Problem Module | Change Module | Release Module
Contact Information:
Nadine Ghabrial, Benefits:
Learn more about our benefits offerings here
EEO Statement:
Learn more about our EEO policy here #LI-NG1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
mitchmar1
Position Id:
25-36601
