Director Of Operations Position Available In New York, New York

Director Of Operations

DOUGLAS ELLIMAN REAL ESTATE – 4.1

New York, NY Job Details $70,000 – $90,000 a year 6 hours ago Qualifications Management Administrative experience Real Estate License Real estate administrative experience Project management Budgeting Senior level Leadership Communication skills Full Job Description A Director of Operations for a busy Real Estate Team plays a pivotal role in driving efficiency, managing the backend, and supporting scalable growth. This person acts as the right hand to the team leader, ensuring the business runs like a well-oiled machine. The Director of Operations acts as the right hand to our team leader, overseeing daily operations, managing transaction workflows, leading support staff, and ensuring our team functions smoothly and efficiently. This role is critical in implementing systems, managing technology, and supporting scalable growth.

Compensation:

$70,000 – $90,000 with bonuses

Responsibilities:

Business Operational Management Oversee day-to-day operations to keep the team functioning at peak performance Implement systems, workflows, and checklists for transaction management, marketing, and lead follow-up Manage the team’s CRM, databases, and tech tools (e.g., Follow Up Boss) Transaction Coordination Oversight Supervise or manage transaction coordinators to ensure all deals are compliant and timely Track every listing and deal from intake to closing Ensure legal, document, and escrow timelines are strictly adhered to Team Leadership Staff Management Hire, train, and supervise support agents (admin, assistants, marketing, etc.) Lead team meetings and help enforce accountability systems Serve as a liaison between the team leader and agents/staff Marketing Brand Oversight Coordinate listing marketing (photography, print, online ads, open houses) Oversee digital marketing efforts (social media, email newsletters, website) Help ensure consistency in branding and messaging across all platforms Financial Budget Oversight Manage budgets, track expenses, and oversee profit-and-loss reporting Approve vendor invoices and negotiate pricing/contracts Generate performance reports and KPIs for the team leader Client Experience Service Quality Maintain high service standards throughout the client journey Implement systems to capture feedback, testimonials, and referrals Handle client escalations or service issues when needed Strategic Planning Growth Support Collaborate with the team leader on short- and long-term goals Identify areas for improvement in efficiency, profitability, and client service Help scale the team through recruiting, onboarding, and performance management

Qualifications:

Proven experience in real estate operations or administrative roles, ideally within a team environment Exceptional organizational and project management skills Strong leadership and communication abilities Detail-oriented with the ability to multitask under pressure Tech-savvy with proficiency in real estate platforms (MLS, CRM, marketing tools) Professional, discreet, and solutions-focused mindset Licensed Real Estate Agent (Required) About Company We are passionate about delivering exceptional client experiences through unmatched reach and outsized influence in the world’s biggest markets. Real Estate Broker is backed by over a century’s worth of insights and expertise. Above all, we are passionate about delivering unparalleled experiences. From sales, rentals, and new developments to mortgages and title insurance, our agents are relentless advocates for clients. Our team is the top in the industry—they have access to the best and most reliable information and education, allowing them to expertly advise at every stage.