Hospitality Operations Manager- The Rink at Rockefeller Center Position Available In New York, New York

Rockefeller Center is more than a landmark—it’s a vibrant cultural destination at the heart of New York City. Home to world-renowned attractions like Top of the Rock, The Rink, NBC Studios, Radio City Music Hall, and an ever-evolving mix of dining, retail, public programming, and entertainment, Rockefeller Center offers unforgettable experiences to millions of visitors every year. The Destination and Experiences team is dedicated to curating those moments—activating the campus through seasonal events, hospitality operations, guest services, and experiential retail. Rockefeller Center Destination & Experiences brings together everything that makes Rockefeller Center an iconic and essential part of New York City. For more than 90 years, Rockefeller Center has been a place where the city’s energy, creativity, and spirit come alive—offering world-famous attractions like Top of the Rock and The Rink, award-winning dining, legendary live entertainment, seasonal programming, and shopping for all ages. It’s also home to some of the city’s most sought-after event venues, from weddings at the Rainbow Room to rooftop gatherings overlooking Fifth Avenue. As part of the team, you’ll help shape unforgettable experiences at one of the most beloved destinations in the world—where locals and visitors come to connect, explore, and celebrate what makes New York, New York. Summary of the

Position:

Tishman Speyer is seeking a polished, guest-focused Hospitality Operations Manager to lead front-of-house operations at The Rink at Rockefeller Center—one of the most iconic seasonal attractions in the world. This position is ideal for a candidate with supervisory or assistant manager experience in high-end chain restaurant or luxury hospitality environments, where service excellence, pace, and precision are essential. The Hospitality Operations Manager will oversee the daily execution of guest-facing operations, including seasonal staff management, customer service delivery, food and beverage operations (e.g. Chalets), VIP Skate and Holiday experiences (e.g. Tree Photo), and venue logistics. This hands-on role requires someone who can seamlessly shift between leading a high-energy floor, managing service and guest flow, and ensuring that every touchpoint reflects the prestige and magic of Rockefeller Center. As a member of The Rink management team, the Operations Manager will also directly engage in team training and execution of key duties including (but not limited to) hospitality service, retail and ticket sales, ticket scanning, guest photo experiences, skate sharpening, locker organization, and coordination of ice resurfacing. With a strong foundation in high-volume, quality-driven hospitality settings, the successful candidate will bring a commitment to premium service, operational excellence, and leadership that motivates teams to deliver above-and-beyond experiences. This full-time, year-round role also includes responsibilities in off-season planning, coordination of special events, activations, and buyouts, in collaboration with other Rockefeller Center Destination & Experiences teams. Ability to work seasonal peak periods and variable hours including weekends, holidays, early mornings, evenings, and occasional overnight shifts required.

Key Responsibilities:

Venue & Guest Experience Management:

Oversee the daily operations of The Rink at Rockefeller Center, ensuring the venue delivers a high-touch, guest-centric experience in line with Rockefeller Center’s world-class standards. Maintain a clean, welcoming, and efficient front-of-house environment, while ensuring operational readiness for all scheduled activities and events.

Hospitality Team Leadership:

Lead a guest-focused culture by managing and mentoring a team of seasonal associates, supervisors, and hospitality staff. Foster a strong service mindset, ensuring every team member is trained to deliver warm, knowledgeable, and proactive guest interactions.

Food & Beverage Oversight:

Manage all food and beverage operations at the Après Skate Chalets, Skate House, and related guest areas. Ensure quality control, compliance with health and safety standards, inventory management, vendor coordination, and delivery of a high-caliber culinary experience in both service and presentation.

Seasonal Activations & Event Support:

Spearhead the seamless execution of the Après Skate Chalet operation. Coordinate on the oversight of signature Rockefeller Center experiences—including, Christmas Tree photo, third party/film & photo/engagement ice rink buyouts, and other holiday activations. Work cross-functionally with internal departments and vendors to ensure smooth event logistics, setup, staffing, and guest flow, while upholding the Rockefeller Center brand experience.

Customer Service & Conflict Resolution:

Act as a visible leader onsite, assisting with crowd flow, de-escalating guest concerns, and modeling best-in-class service. Ensure all service recovery efforts are swift, empathetic, and aligned with Rockefeller Center’s hospitality values.

Retail & Merchandise Operations:

Collaborate with the Merchandise Operations team to ensure retail areas are guest-ready and aligned with broader operational goals. support includes helping to maintain visual standards, integrating promotions, and ensuring smooth daily operations.

Revenue Management & Financial Performance:

Monitor sales performance across food & beverage, ticketing, and guest experiences. Analyze trends and data to inform staffing, pricing, and service decisions. Support budgeting, forecasting, and expense management in collaboration with senior leadership.

Staffing & Scheduling:

Lead seasonal hiring and training efforts to ensure high-performing team coverage during peak periods. Create and manage staffing schedules, ensuring operational needs are met while controlling labor costs.

Health, Safety & Cleanliness Standards:

Ensure all guest-facing environments meet the highest standards for cleanliness, safety, and accessibility. Partner with facilities and sanitation teams to uphold Rockefeller Center’s brand image and guest expectations.

Marketing & Promotions Support:

Work closely with the marketing team to bring seasonal campaigns and promotions to life within the venue. Support implementation of brand partnerships and in-venue storytelling that enhances the guest journey.

Operational Reporting & Continuous Improvement:

Collect and analyze feedback and performance metrics to identify areas for growth and innovation. Share key insights and recommendations with senior leadership to evolve and improve overall operations.

Skills & Qualifications:

Minimum of 5 years of experience in hospitality, venue, or restaurant management, ideally at the Assistant Manager or Manager level, with a focus on guest-facing, high-volume operations. Proven experience overseeing food and beverage services, including vendor management, quality control, inventory oversight, and compliance with health and safety standards in a restaurant, catering, or venue setting. Strong leadership and team development skills, including experience hiring, training, scheduling, and managing seasonal or hourly front-of-house staff. Exceptional understanding of guest service principles, with a demonstrated ability to create memorable, high-touch experiences in a public or event-driven setting. Knowledge of POS systems, cash handling, inventory management, and general venue operating procedures. Excellent organizational and multitasking skills; able to manage real-time operational decisions in a fast-paced environment while maintaining a calm, professional demeanor. Experience working with special events, activations, or private rentals, including set-up, breakdown, and team coordination. Strong interpersonal and communication skills with the ability to work collaboratively across departments and with external vendors. Familiarity with financial reporting, forecasting, and budgeting within a restaurant, attraction, or venue environment. Prior experience supporting or managing ice rink operations is a plus; familiarity with ice resurfacing equipment (e.g., Zamboni, edger, snow blower) is preferred but not required. Proficiency in standard office applications (Excel, Outlook, Word, PowerPoint, Teams); experience with scheduling software or hospitality management platforms is a plus. Must be available to work a flexible schedule, including weekends, holidays, early mornings, and late nights. Physical ability to stand, walk, lift (up to 15 lbs), and work outdoors in varied weather conditions throughout the shift. Critical Competencies for

Success:

Hospitality-First Mindset:

A natural passion for delivering outstanding guest experiences with the ability to anticipate needs, resolve challenges with professionalism, and elevate every customer interaction—even in high-pressure or weather-impacted situations.

Ownership Mentality:

Takes full accountability for the success of daily operations, proactively identifying areas for improvement and driving innovation in service delivery, team performance, and operational efficiency.

Adaptability & Problem Solving:

Comfortable navigating a variety of fast-paced operational scenarios—from staffing or service flow adjustments to managing special events and seasonal fluctuations—while maintaining poise and focus.

People Leadership:

Skilled at leading, motivating, and developing seasonal or hourly teams in a hospitality environment. Brings a hands-on leadership style that builds morale, drives accountability, and fosters a guest-focused culture.

Operational Agility:

Able to balance strategic decision-making with real-time operational needs, including food & beverage oversight, event execution, and maintaining high standards across guest-facing spaces. The base compensation range for this role is $75,000 to $95,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography. Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees with opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law. __________________________________________________________________________ Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Please click here to review all EEO policies, notices, and relevant posters. Please click here to review E-Verify Information. Disability Assistance – Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. View openings with Studio. Check out Studio – Tishman Speyer’s flexible workspace experts: We’re Studio, and we’re here to help you get down to business, with flexible lease terms that work for you. From hot desks to private offices to customized suites, we’ll create the perfect workspace for you and your team in an exceptional environment. Check out opportunities at Rainbow Room. Welcome to the original home of New York glamour and entertainment: The Rainbow Room We firmly believe that our team members are the key to our success at the Rainbow Room. Our goal is to deliver the best guest experience and create special memories for all our customers. For our staff, we strive to provide an environment that offers challenging, stimulating and rewarding opportunities. Join our team and discover a work experience where new ideas are met with enthusiasm and where you can grow to your full potential. We are seeking individuals committed to delivering the best service in the hospitality industry, and who enjoy working as a team to create magical moments in one of the most iconic locations in the world.