Operations Manager Position Available In New York, New York

_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city. Position Summary Frontof House Operations Managers are our in-house hospitality professionals whoensure daily operational excellence, overall guest satisfaction and managementof the FOH team. This role participates in a variety of dimensions of thebusiness from leading the service teams, maximizing food and beverage sales,handling pre-shift training, to promoting retail wine sales, merchandise, andmore.

• Why us?
• Competitive pay
• We are a rapidly expandingnational entertainment and hospitality company, offering tremendousopportunities for driven and ambitious individuals.
• Medical, Dental, VisionInsurance
• nDORFins program designed to promotea healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSAand Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFFall dining/retail wine
• Free Family Meal
• Tickets to available shows Andmore! Overview of Responsibilities
• Manage day-to-day restaurant and/or floor operations, and provideon-the-floor support to staff for duration of a service shift including but notlimited to assigning server sections, overseeing side work, observing steps ofservice, and maintaining overall cleanliness/tidiness of the restaurant
• Participate in interviewing, hiring, coaching/counseling, andseparation process of hourly employees
• Ensurerestaurant and venue are fully prepared and organized for daily execution ofthe operation
• Manage staffing and operations of all revenue centers includingvenue, bar, support staff, service, private events, as applicable based ondesignated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily forcleanliness and maintenance needs and directed to appropriate employees tohandle
• Resolveguest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, midday safe counts,cash pay-outs and nightly cash drops, as needed
• Check in with guests in the bar and restaurant area during shiftto ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthlyFOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards,or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guestlists
• Demonstrate an ability to lead and motivate others and achieveresults. Empowered to make day-to-day decisions confidently both with guests,service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills withservice teams and management
• Other duties, initiatives, and tasks as per business need Minimum Qualifications
• Minimum 3 years’ experience in a multi-faced, high volumerestaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage severaltasks at once in fast paced environment
• Exceptional communication and interpersonal skills both writtenand verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position includingstanding and walking for extended periods of time, bending, pulling, pushing,lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights,weekends, and holidays
• About Us
• Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace.

Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there’s more to us than that we’re a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

• We are an equalopportunity employer and value diversity at City Winery.

We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.

Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.•