Regional Field Operations Manager – Commercial Real Estate Term Lending Vice President Position Available In New York, New York

As a Regional Field Operations Manager within Commercial Term Lending, you will play a pivotal role in managing front office Client Specialists and promoting operational excellence. You will oversee a team dedicated to providing financing solutions for Apartment, Industrial, Office, and Retail properties. Your leadership will ensure a seamless client experience and contribute to the long-term success of our business.

Job Responsibilities:

Manage and develop a team of Client Specialists in the assigned region Oversee the loan process from initiation to completion, ensuring client satisfaction Utilize business reporting and statistical data for staff evaluation and coaching Develop and implement sales operations policies and procedures for efficiency Collaborate with cross-functional managers to enhance process quality Drive continuous improvement initiatives within the team Ensure compliance with industry regulatory requirements

Required Qualifications, Capabilities, and Skills:

Seven plus years of experience in Commercial Real Estate or Mortgage Lending Strong communication, interpersonal, and supervisory skills Initiative and ownership of projects and processes Decision-making and problem-solving abilities Experience in developing operational policies Adaptability to a fast-paced business environment Willingness to travel for business purposes

Preferred Qualifications, Capabilities, and Skills:

Bachelor’s degree Advanced knowledge of Commercial Term Lending products and processes Familiarity with business reporting tools Ability to influence business process improvements