Operations Manager Position Available In Suffolk, New York

Operations Manager

B&L PC SOLUTIONS INC 335

Oser Ave, Hauppauge, NY 11788 Operations Manager – MSP | B&L PC Solutions (Hauppauge, NY) Full-Time | On-Site | Competitive Salary +

Benefits About Us:

B&L PC Solutions is a Long Island-based Managed Services Provider with over 25 years of experience delivering IT support, cybersecurity, and cloud solutions to small and mid-sized businesses, particularly in the financial, accounting, and professional services sectors. With offices in both New York and Florida, we are a growing team supporting 80+ clients and managing over 1,600 endpoints. We are seeking a proactive and detail-oriented Operations Manager to oversee day-to-day business operations, improve internal workflows, and drive accountability across service delivery, projects, and administrative processes. This is a strategic role designed to support the next phase of our growth.

Responsibilities:

Operational Leadership:

Oversee daily operations of the MSP, ensuring service teams, projects, and internal processes run smoothly and efficiently.

Process Optimization:

Evaluate and improve SOPs across ticket triage, dispatch, procurement, time tracking, billing, onboarding/offboarding, and client communication.

Team Management & Oversight:

Coordinate with help desk, NOC, project teams, and third-party vendors to ensure KPIs, SLAs, and client expectations are consistently met.

Client Coordination:

Serve as an escalation point and liaison between clients and technical teams for high-priority issues or strategic account concerns.

Project Oversight:

Manage timelines and resources for internal and client-facing projects. Monitor progress and ensure timely, on-budget delivery.

Reporting & Accountability:

Generate and review reports from PSA/RMM systems (Autotask/Datto) to track technician utilization, ticket flow, project status, and client satisfaction.

Admin & HR Coordination:

Support hiring, onboarding, vendor management, and compliance initiatives alongside leadership and HR partners.

Requirements:

3-7 years of experience in operations or service delivery management, preferably within a Managed Service Provider or IT services firm. Strong understanding of MSP tools and workflows – experience with Autotask, Datto RMM, or similar platforms preferred. Proven leadership, team coordination, and conflict resolution skills. High attention to detail, follow-through, and ability to hold others accountable. Strong communication and organizational skills. Comfortable balancing strategic oversight with tactical day-to-day management. Located within commuting distance to Hauppauge, NY. Nice to

Have:

Familiarity with cybersecurity tools such as SentinelOne, Huntress, ThreatLocker, or Blackpoint. Previous experience with multi-location MSPs or those expanding into new markets. Knowledge of financial/accounting industry compliance or IT needs. Why Join B&L PC Solutions? Work directly with ownership and leadership to shape the future of a growing MSP. Help build operational maturity and systems that scale. Be part of a professional, close-knit team that values quality, reliability, and client trust.

To Apply:

Please send your resume and a brief cover letter to jobs@blpc.com with the subject line “Operations Manager Application – [Your Name].”