Guest Services Position Available In Ulster, New York

Guest Services Stonehill’s 77 Mill Hook Road, Accord, NY 12404

Overview:

Stonehill’s Farmhouse, a boutique hotel and B&B, is seeking a reliable and personable Guest Services Agent to join our team. The ideal candidate will be responsible for ensuring a warm and welcoming experience for our guests, managing inventory, and supporting day-to-day operations. This position requires availability on Friday evenings, Saturdays, Sunday mornings, and Thursday afternoons/evenings.

Key Responsibilities:

Guest Check-In/Check-Out:

Greet and check guests in. Assist with guest check-outs. Provide exceptional customer service to ensure a smooth and pleasant stay for all guests. Must be willing to work on-site until 9pm to be accessible for on-site guests.

Fire Management:

Start and maintain fires in the outdoor firepit during the appropriate seasons. Light and manage the indoor fireplace to create a cozy atmosphere.

Inventory Management:

Take regular inventory of supplies, including housekeeping items and minibar stock. Assist with reordering supplies to ensure the property is well-stocked. Collect room inventory lists from housekeeping, charge guests for minibar and other consumables, and maintain accurate records.

Minibar Maintenance:

Ensure minibars in guest rooms are stocked and replenished as needed. Monitor and log minibar usage and coordinate with housekeeping to update inventory.

Event Support:

Assist the team with setting up for weddings and special events. Lead property tours for potential event clients. Must be sales-minded and capable of walking long distances across the property up to the ceremony site and barn event venue.

General Guest Services:

Address guest inquiries and requests promptly and professionally. Provide information about the local area, attractions, and dining options. Ensure the property is clean, well-maintained, and welcoming.

General Property Maintenance:

Assist with making sure areas around the property are clean and properly set up Help to be the eyes and ears for anything that needs to be fixed or addressed on-site Help prepare things like S’mores Kits, Parfait Cups, Coffee, Cookies, etc for the guest snack fridge

Qualifications:

Must have a positive attitude and be a team player. Must be reliable, inquisitive and able to troubleshoot solutions to problems as they arise (even if you don’t know how something works, we are looking for someone who will be proactive and try to find solutions) Previous experience in hospitality, customer service, or a related field is preferred. Strong organizational skills and attention to detail. Experience with inventory management is a plus. Comfortable with basic fire-starting techniques for both indoor and outdoor fires. Ability to work independently and manage multiple tasks efficiently. Availability to work required hours, including weekends and Thursday afternoons/evenings. Why Join Stonehill’s Farmhouse? This position has bonus potential for successful event bookings This position has the potential to be full-time or part-time, depending on availability/interest Be part of a close-knit, supportive team in a beautiful, relaxed environment. Play a vital role in creating memorable experiences for our guests. Gain experience in hospitality, event management, and inventory control If you’re passionate about hospitality and enjoy ensuring a seamless experience for guests, we’d love to hear from you! Please apply with your resume.

Job Types:

Full-time, Part-time Pay:

$18.00 – $25.00 per hour Expected hours: 10 – 40 per week

Benefits:

Employee discount

Schedule:

Day shift Evening shift Every weekend

Work Location:

In person