PROGRAMMING AND GUEST EXPERIENCE COORDINATOR Position Available In Ulster, New York

Programming and Guest Experience Coordinator
Hutton Brickyards Retreat + Event Center Nestled on 100 acres along the Hudson River, Hutton Brickyards is a one-of-a-kind retreat hosting unforgettable getaways, serene escapes, and bespoke events. We’re looking for an exceptional Director of Operations with deep expertise in high-volume, seasonal, upscale food and beverage operations and hotel management. This pivotal role reports directly to the General Manager and will help lead the property to new heights of profitability, service, and guest satisfaction. This isn’t just an operational role, it’s a leadership position for someone who lives and breathes hospitality, particularly F&B. The ideal candidate will drive revenue, streamline operations, and deliver unforgettable experiences with precision and heart. Programming and Guest Experience Coordinator The Programming and Guest Experience Coordinator is responsible for curating and executing memorable guest experiences and coordinating all on-site programming that aligns with the Hutton Brickyards brand. This individual should be highly organized, guest-focused, and passionate about creating immersive, engaging experiences that showcase the best of the Hudson Valley. We are seeking a creative and service-driven professional who can manage external partnerships, vendor logistics, and the seamless delivery of unique experiences to our guests.

Responsibilities:

Guest Experience & Programming Oversight Manage WAY, the platform used to deliver experiences to guests, ensuring it operates efficiently across all platforms and devices. Ensure seasonal guest offerings remain fresh, engaging, and aligned with the Hutton Brickyards ethos. Develop and report on key performance indicators (KPIs) for all programming to the General Manager monthly. Oversee and coordinate a variety of third-party vendors and independent contractors, including yoga instructors, estheticians, massage therapists, and local activity providers. Manage scheduling, payment, and documentation for all contractors, in collaboration with the General Manager and Corporate HR. Vendor & Contractor Management Maintain up-to-date vendor information including contacts, rate schedules, and service details. Ensure all service providers deliver experiences that meet or exceed Hutton Brickyards’ standards. Generate biweekly commission reports for contractors and oversee accurate, timely payment processes. On-Site Coordination & Communication Execute excellent communication across departments regarding guest activities, spa appointments, dining experiences, and off-site excursions. Use guests’ names whenever appropriate to enhance personalized service. Support front-of-house and guest services teams with updated content on current programming, amenities, and activities. Internal Collaboration Ensure all on-site programming fits within the Hutton Brickyards brand voice and overall guest journey. Maintain property-wide calendars for programming, events, and activities. Assist with onboarding and training of new hires on guest programming and experience standards. Job Requirements Proficient in Microsoft Office Suite (intermediate to advanced level preferred). Exceptional organizational, written, and verbal communication skills. Strong attention to detail and ability to manage multiple priorities simultaneously. Excellent interpersonal skills with the ability to communicate across diverse teams and departments. Ability to work a flexible schedule, including occasional evenings, weekends, and holidays based on business demands. Prior experience in hospitality or guest-facing roles strongly preferred. Familiarity with Hudson Valley vendors and attractions is a plus. Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire! We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from. We know that life gets in the way, and YOU deserve to recharge. Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay

• Why wait for pay day
• get your pay when you need it 24/7. Pet Insurance
• We cover the whole family, and all associates are eligible for discounted pet insurance. 401k Plan
• Nobody wants to work forever, start planning for your future now. Hotel Discounts
• It’s one of the biggest industry perks. Shoes for Crews
• All associates are eligible for a shoe subsidy through Shoes for Crews.

Hutton Brickyards is managed by Waterford Hotel Group. At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.