Director of Operations Position Available In Westchester, New York

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The Opus Westchester, Autograph Collection
Three Renaissance Square
White Plains, NY 10601
Hotel with 146 Rooms
Managed By Crescent Hotels & Resorts
Full-Time
Description
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join us on our operations team as Director of Operations. We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members

RSP/401K

matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you.
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit
Discount at Spa and Red Horse Restaurant
Position Overview
We are seeking a seasoned Director of Operations to lead and oversee the day-to-day operations of our luxury hotel in Westchester County, NY — with expertise in Housekeeping and Front Office Management. This dynamic leader will be accountable for delivering exceptional guest experiences, ensuring operational excellence, and fostering a culture of service, quality, and accountability. Only highly experienced candidates with demonstrated success in managing luxury hotel operations need apply.
Does this sound like you?
Join the leadership team at Westchester County’s premier luxury hotel. Work alongside an experienced General Manager and a strong Executive Team in a positive, supportive, and results-driven environment. We offer competitive compensation, a performance-based bonus, and a full benefits package. This is a unique opportunity to make a meaningful impact on both the guest experience and the ongoing success of the hotel. We’re seeking an accomplished hotel operations leader with a passion for excellence and deep experience in luxury hospitality. Only highly qualified candidates will be considered.

Key Responsibilities:

Lead all aspects of daily hotel operations with a strong focus on Housekeeping, Front Office, Engineering, Bell/Door, and Valet services.
Ensure the highest levels of guest satisfaction through exceptional service delivery, consistency, and attention to detail.
Develop and implement service standards, operational procedures, and quality control initiatives.
Monitor and manage departmental performance, labor costs, and operating expenses to achieve financial goals.
Mentor and develop department heads and line-level leaders to build a high-performance team.
Conduct regular property inspections to maintain impeccable standards in cleanliness, presentation, and maintenance.
Drive a proactive approach to guest feedback, responding to service opportunities and ensuring continuous improvement.
Partner with other members of the Executive Leadership Team on strategic planning, capital projects, and guest experience initiatives.
Ensure compliance with brand standards, health and safety regulations, and local laws.

Qualifications:

Minimum 7-10 years of leadership experience in hotel operations, with significant expertise in luxury Housekeeping and Front Office management.
Proven track record of operational excellence in luxury hotel environments.
Marriott brand experience strongly preferred.
Strong financial acumen with experience managing departmental budgets and driving profitability.
Inspirational leadership style with the ability to build and mentor strong teams.
Exceptional attention to detail and an uncompromising commitment to quality and service.
Outstanding communication, organizational, and problem-solving skills.
Ability to lead by example with professionalism, integrity, and a guest-first mindset.
Experience working in a unionized environment is required.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
For applicants who will be working in NYC, the anticipated compensation range for the position is $0- $0 annually; for applicants who will be working in New York, the anticipated compensation range for the position is $0 – $0 annually. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer, and the salary ranges indicated herein may not reflect positions that work only in other states.
Qualifications
Behaviors

Thought Provoking:

Capable of making others think deeply on a subject (Required)

Team Player:

Works well as a member of a group (Required)

Leader:

Inspires teammates to follow them (Required)

Innovative:

Consistently introduces new ideas and demonstrates original thinking (Required)

Functional Expert:

Considered a thought leader on a subject (Required)

Enthusiastic:

Shows intense and eager enjoyment and interest (Required)

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well (Required)

Dedicated:

Devoted to a task or purpose with loyalty or integrity (Required)
Motivations
Required
Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted June 25, 2025
12 The Opus Westchester, Autograph Collection
Discover The Opus Westchester, Autograph Collection, a hotel experience like nothing else. Amongst the rolling hills of Westchester County, NY, luxurious charm meets the serenity of a tranquil sanctuary infused with the pulse of the city. Our hotel offers a collection of 146 pet-friendly guestrooms, including 38 opulent suites. Enjoy signature cocktails at The Opus Lounge, dine at Kanopi and indulge in fresh cuisine, or reserve a table at Red Horse by David Burke. Embark on a journey of relaxation at The Opus Spa, our on-site getaway offering a variety of services to take you away from the hustle & bustle of everyday life. Visitors to White Plains, NY, find us to be the heart of the community, providing a haven that exudes warmth, hospitality & modern allure. Get away to a place that creates an atmosphere that fosters social connections & embraces contemporary elegance. Expect urban glamour at its finest and personalized services that cater to your every need. Welcome to a world of sophistication & comfort.