Director of Operations Position Available In Westchester, New York

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Hyatt House White Plains
101 Corporate Park Drive
White Plains, NY 10604
159 Room Hotel
Managed By HHM Hotels

Compensation:

$80,000 per year, Full-Time

Opportunity:

Director of Operations
Supervise and manage hotel departments and oversee hotel operations as directed.
Potential Career Path
General Manager

• Area General Manager
• Regional Director of Operations
  Essential Job Functions
  Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.
Coordinate with corporate accounting department to oversee payroll functions.
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Serve on the hotel’s safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
Associate or Bachelor’s degree preferred.
Intermediate knowledge of overall hotel operations.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It
  Posted June 10, 2025
  11 Hyatt House White Plains
  Our Hotel
  Stay at Our Home-Like Hotel in White Plains, NY
  Comfortable and convenient, Hyatt House White Plains offers the perfect location for extended business travel.

Voted 914Inc.’s 2022 Best Hotel for Business Travelers, our White Plains hotel is only minutes from the corporate offices of Morgan Stanley, PepsiCo, MasterCard, and IBM. For college students and families, we are near Purchase College, Manhattanville College, Fordham University, and Pace University Law School. Situated in scenic Westchester County, guests can access the Hudson Valley or head to NYC for a day trip. Come enjoy life around the House at our resort-style hotel.