DIRECTOR OF CONVENTION SERVICES Position Available In Dauphin, Pennsylvania

Director of Convention Services
Hershey Entertainment and Resorts

• Entry Level
  Hershey
• PA
  Event/Venue Booking
• Event Operations/Management
• Hospitality Management
  0
  1
  day ago In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen.

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you’ll enjoy the sweet hospitality and iconic chocolate details around every corner. This position is responsible for directing and leading the convention services department, through the development of staff, performance standards, policies, and procedures. The Director of Convention Services will apply an understanding of the market, the industry, and the organization’s objectives to pricing, sales, and revenue strategies and monitor performance on an ongoing basis in order to achieve stated goals. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job): Establish service performance standards for all guest-facing activities relative to the convention service team that meet the organization’s brand objectives; monitor ongoing activities and guest service scores to ensure adherence to established standards; provide feedback or corrective guidance as necessary.

• Conduct, or review, market analysis to understand the competitive environment and develop recommendations to pricing or sales strategies in order to meet established budget and revenue goals.
• Lead convention center event management activities for special and high value single day use groups by assigning space and resources that meet the needs of the groups while taking into consideration organization revenue targets and extended stay group scheduling opportunities.
• Perform periodic inspections of meeting and banquet areas to ensure that all operational, safety, sanitation, cleaning, and decorative standards are being maintained; take corrective action when discrepancies are identified.
• Develop the annual budget for approval; monitor approved budget throughout the year; identify, analyze, and understand variances.
• Generate revenue forecasts on a periodic or ad hoc basis; analyze 30/60/90 day forecasts to understand variances and develop strategies for closing any shortfalls; audit daily revenue reports for accuracy.
• Lead and develop a successful team through effective hiring, training, coaching, and development practices, ensuring that team members have the resources necessary to achieve established objectives.
• Participate in short
• and long-term capital expenditure plans to address current and future business objectives and the needs of the property; submit plans for approval by senior leadership; implement and manage plans and projects as approved.
• Develop and implement a variety of operational policies and procedures that ensure the convention services operations perform to established standards; communicate new or changing policies and procedures to department staff.
• Communicate convention center and event management requirements and expectations to operational teams.
• Perform other duties as assigned.

Qualifications:

Minimum of 5 years of related experience. Industry Experience

• Food & Beverage, Hospitality/Tourism Minimum of 3 years of supervisory experience. Bachelor’s degree
• Hospitality Management Relevant work experience can be substituted for education
• 4 years

Post-employment:

RAMP Certification Knowledge, Skills, and Abilities:

Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word. Demonstrated sales and forecasting experience. Working knowledge of industry software such as Delphi. Ability to develop, read, and understand a variety of financial tools such as budgets, forecast, and profit and loss statements. Ability to communicate clearly and effectively, verbally and in writing, with individuals at all levels both internally and externally.

Job Demands:

While performing the duties of this job, the employee is required to: Reaching Forward Occasional (