Director of Front Office Operations – Franchise Position Available In Philadelphia, Pennsylvania

Director of Front Office Operations Franchise
Hilton At Penns Landing LocationPhiladelphia, Pennsylvania, United States CategoryHotel P103105
JOB

DESCRIPTION

Job Requirements
Benefits of this

Opportunity:

Career advancement opportunities
Incremental increases of hourly rate
Responsibility for scheduling front desk staff
A voice in management decisions
Participation in the hiring process
The capacity to improve the business

Responsibilities:

Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
Prepare front desk schedules in accordance with staffing guidelines
Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
Attend all required meetings
Review the job performance of all staff within Pyramid Guidelines
Conduct necessary meetings and ongoing training
Maintain the condition of your area and equipment
Insure that you are in accordance with all Pyramid Hotels accounting standards
Follow all standards set forth by the hotel and the company
General Duties
As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff). You will also be expected to communicate on a daily basis with the night audit.
Work Experience
The Qualities Necessary to

Succeed:

A commitment to the quality and performance guidelines and your role as a Director of Front Office.
Effective communication
The desire and ability to learn and advance
A flexible schedule
Professional experience and skills for your position
Professional appearance and demeanor
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
EOE, including disability/vets