Free People Operations Coordinator – Temporary Position Available In Philadelphia, Pennsylvania

Role Summary Free People is looking for a Temporary Operations Coordinator to be a Free People Ambassador by providing exceptional customer service skills such as meeting deadlines, assisting with customer requests, and using flexible/creative approaches to improve business. This temporary role will be through August 2025. Role Responsibilities Customer Care Answer customer inquiries within 24 hours Manage new customer applications and account set ups Report shipping issues and routing information as available to Wholesale Operations Supervisor Assist Account Executives with order information as needed Order Management Assist with bulk order entry to ensure the inventory is reserved in time to meet the customer’s request Support return authorizations and credits for specialty, international, ecommerce and off-price accounts Complete Order Maintenance on open orders for existing and new accounts Intercompany Transfers Assist with Specialty Intercompany Transfers including maintenance: Troubleshoot Style Setup errors – Costing, Attributing, Incorrect Color Setups, Activation Data Entry & Processing of transfers between channels (Retail, Direct and Wholesale) Assist with Tracking and Follow-up until final transfer receipt General Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows Up to 40 hours a week with an opportunity for limited overtime Other duties as assigned Role Qualifications Demonstrated excellence in retail customer service and advocacy Strong communicator: proactive, effective and positive Professional and respectful with all internal and external customers The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.