Manager, Social Media Technical Operations Position Available In Providence, Rhode Island

This job has expired on Indeed Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications Manager, Social Media Technical Operations 4.0 4.0 out of 5 stars Smithfield, RI 02917 • Hybrid work

Job Description:

Manager, Social Media Technical Operations The Role If you are looking for an opportunity to combine your technology, operations & IT skills with a passion for social media and marketing, we want to hear from you! This role, in the Wealth Marketing and Media Channels organization, is part of a client-obsessed team tasked with the ongoing strategy and operation of client-facing social media activities that drive business results. The social operations manager acts as tech-ops glue between our Social Media, Technology, and Customer Service teams. This person will be responsible for managing the configuration of our social profiles and marketing technology platform(s), vendor engagement for these platforms, and supporting the team’s technology and operations to help evolve our social capabilities. In addition, this role will support the team to ensure compliance and regulatory requirements are anticipated and met. The Expertise and Skills You Bring 3-5 years of social marketing technology/operations support experience. Knowledge of existing and emerging social media platforms. Passion for owning outcomes, working across multiple teams and skillsets An entrepreneurial approach highlighting a track record of driving efficiencies through optimization and process automation. Strong communication, interpersonal and presentation skills. The ability to develop and maintain technical documentation for internal processes and policies. Experience seeking innovative ways to help associates. A talent to thrive in a fast-paced environment and are easily adaptable to change. Desire to stay on top of industry trends in social marketing technology and provide well-informed recommendations to team members. Adept at explaining technical requirements in simple terms, both verbally and as part of presentations to Senior Leadership Admin experience with Sprinklr (Social, Service, Marketing and/or Community) is a plus Experience with Agile practices and Jira is a plus Knowledge of Financial Service Industry and our offerings preferred Experience with regulatory compliance is a plus.

Note:

Fidelity will not provide sponsorship for this role. The Team The Social Operations Team is a critical role within the larger Social Media Team responsible for supporting customer service, analytics, technical, publishing, content, and creative teams responsible for executing social programs. The team is responsible for the technical and operational aspects of social media across Fidelity including maintaining marketing technology platforms and vendors, creating policies and procedures with legal and compliance teams, driving efficiencies through optimization and organization. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

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Marketing Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.