Guest Service Coordinator Position Available In Charleston, South Carolina

Guest Service Coordinator
The Dunlin
Company Description
A destination retreat on the banks of the Kiawah River surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Cool breezes blow through cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. Large furnished porches offer a peaceful oasis to hear the whistles of Carolina wren as you page through a good book and enjoy the simple pleasures of island life. The main lodge is the heart of the resort where you can rock in wicker chairs on the wraparound wooden porch or enjoy cocktails from a riverside pool cabana as the sun sets over the marsh savannahs. Evoking the spirit of old-time summer retreats, The Dunlin’s 72 cottage-style guest rooms overlook the glittering Kiawah River. Designed by Amanda Lindroth, inside you’ll find honey oak floors, white beadboard walls, and mint green and wicker accents that nod to classic southern style, while deep soaking tubs, built-in closets, and linen fabrics stamped with signature prints add an atmosphere of home.
Just 20 miles from Charleston, The Dunlin is only a 45-minute drive from Charleston International Airport.
Job Description
Our Guest Service Coordinator is responsible for transporting guests virtually anywhere they like to go any time. Provide prompt, courteous and efficient handling of all incoming calls, keep track of guests’ requests, and follow up to ensure satisfactory service and assistance for outgoing calls. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
Answer, record, and process all guest calls, requests, questions, or concerns. Anticipate guests’ service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Pay $17.50 / hour

Additional Benefits:

Free Parking
Free Team Member Cafeteria
Holiday Pay
Team Member Stay Program
50% off F&B + Spa
Qualifications
1 year experience in same or similar role.
Ability to clearly and pleasantly communicate in English, both orally and in writing.
Ability to perform assigned duties with attention to detail .
Ability to interact in a polite, professional, and engaging manner.
Experience in a luxury environment is preferred.