Operations Manager Position Available In Charleston, South Carolina

Operations Manager Birge & Held Group

LLC – 3.3

North Charleston, SC Job Details Full-time $60,163.20 – $75,204.00 a year 20 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Management Customer service Fair Housing regulations Yardi Mid-level Microsoft Office 3 years High school diploma or GED OneSite Financial report interpretation Leadership Communication skills Full Job Description 270 Unit Multifamily Community Ansley Commons (Ladson, SC)

WHO WE ARE

It’s fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People , demonstrate Leadership at Every Level , and are Always Learning & Innovating . Through these core values, we make our purpose a reality, ” Investing in Communities to Transform Lives. ”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager .

KEY RESPONSIBILITIES

Property and Asset Management Work cross-functionally across all teams to ensure eviction processes are performed according to company policy. Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards. Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment. Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability. Monitor and manage budgets ensuring cost-effectiveness without compromising quality. Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs). Collaborate with offsite teams as they are integrated into your property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities. Team Leadership and Management Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions. Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability. Foster a collaborative and resident-focused culture to drive excellence in service delivery. Resident & Prospect Satisfaction Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service. Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience. Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies. Leasing and Prospect Engagement Collaborate cross-functionally with the Sales & Leasing team, as they are integrated into the property portfolio(s), to support marketing efforts and maintain occupancy and revenue goals. Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional. Monitor feedback and collaborate cross-functionally to enhance the customer experience. Compliance and Reporting Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards. Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities. Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service. Strong interpersonal skills with a customer-focused mindset. Strong verbal and written communication skills. A minimum of three (3) years of management experience leading a team. A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred. Experienced in property financial analysis and must be able to read and understand financial reports. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. Must be able to effectively manage in a crisis. A desire for professional development and continued learning Ability to manage one’s time effectively and productively. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Competitive compensation, bonus plans, retirement plan, medical, dental, vision, and life insurance for eligible employees. A collaborative, progressive, team development environment. Paid holidays and paid time off (including your birthday!) Opportunities to make a difference in a growing and highly productive environment. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS