Director of Business Operations Position Available In Lancaster, South Carolina

Director of Business Operations 2.6 2.6 out of 5 stars 1099 Edgewater Corporate Pkwy, Indian Land, SC 29707 The Director of Business Operations (DBO) is responsible for the management and organization of the business office and general administrative functions. The Director of Business Operations assists the Executive Director with the daily operations of the facility The Director of Business Operations reports directly to the Executive Director. Participates in the daily morning leadership meeting and acts as a Manager-On-Duty as delegated by the Executive Director. Participates in daily team meetings. Interacts with sales representatives, families, residents, employees and prospects. Coordinates administrative functions with department directors Works closely with the home office finance team/CFO. Provides finance reports and supports all finance initiatives.

Qualifications:

To perform this job successfully, an individual must be able to perform and complete each essential duty satisfactorily, have excellent oral and written communication and language skills to enable them to perform their duties and interact effectively with residents and community personnel. In addition, the individual must have adequate experience in business management, health care and human resources. This position requires a strong working knowledge and skills related to software programs, such as Excel and Microsoft Word, as well as additional accounting software programs. A HS Diploma and at least 2 years of experience in administration and/or a business office setting is required. Experience working with older adults is preferred.

Areas of Responsibility:

Planning & General Duties Assists the Executive Director in compiling reports and data as needed. Assists with scheduling and coordinating appointments, events and meetings. Practices excellent time management skills and completes tasks within company time frames. Reports to work on time. Assists with resident care and hospitality services as needed and/or directed by Executive Director. Organizational Provides organizational structure and ensures effective and efficient daily operations related to accounts receivable, accounts payable, file maintenance and payroll. Assists the manager-on-duty as delegated by the Executive Director. Maintains meeting minutes for daily team meetings, in-services, monthly staff meetings and as requested by the Executive Director. Utilizes the community alert call software program according to Executive Director instructions. Provides reports to the Administrator and Director of Wellness as requested. Informs Executive Director of delayed staff response to resident calls immediately. Payroll/Personnel Assists applicants for employment and schedules interviews for department directors. Ensures accurate payroll processing and issues checks according to company policy and procedures. Maintains accurate and current personnel records according to company policy and procedures. Assists with training programs and maintains a tickler system to ensure training objectives are met for each employee. Ensures each employee completes the company initial orientation program. Maintains a current tracking system to ensure that staff maintain professional licensure, CPR, registration and TB testing according to state regulations. Reports unauthorized over-time and payroll discrepancies to the E.D./Administrator. Accounts Receivable and Accounts Payable Duties Ensures invoices are mailed and payments are received according to company policy and procedures. Accurately maintains resident business files and petty cash fund. Completes filing according to company policy. Ensures ancillary service fees are charged and included on invoices. Utilizes company billing software program effectively and ensures individual resident accounts are updated within 24 hours. Participates in committees and meetings related to management, fire/safety, marketing, resident concerns, resident care and strategic planning. Customer Service & Communication Answers and manages phone system in a professional manner and according to the employee handbook and company policy. Performs tours as requested by Executive Director. Assists with administrative tasks related to a resident admission. Assists with inquiries, documents interaction with prospects and notifies Director of Sales of potential residents. Maintains a strong working relationship with vendors, referral sources and all tenants. Develops positive working relationships with supervisors, employees, residents, resident representatives. Respects and adheres to the Resident Bill of Rights. Actively advocates for superior care, promotes service excellence and greets guests in a courteous and friendly manner. Maintains company dress code, wears name identification badge and maintains a professional image. Supportive Services Orders office supplies according to business objectives and fiscal budget. Distributes mail, faxes and company information accurately and timely. Models professionalism, compassion and courtesy at all times Assists with the activity program as requested by the E.D/Administrator Assists in the dining room as requested by the E.D./Administrator. Supports and participates in team marketing. Assists during open house events. Assists during any federal, state or local government survey or review. Makes copies as requested by Executive Director and to ensure efficient business operations. Performs administrative and resident related tasks as directed by the E.D./Administrator Regulation and Policy Compliance Complies with all Blake Management Group policies and procedures. Maintains Federal, State, County and City regulations.

Job Type:

Full-time Job Type:

Full-time Work Location:

In person