Contact Center Supervisor Position Available In Laurens, South Carolina

Contact Center Supervisor
Full-Time
Office/Clerical
Laurens Main Ops SC, Laurens, SC, US
4 days ago

Requisition ID:

7646

Salary Range:

$42,061.00 To $64,465.00 Annually
About the

Role:

We are seeking a dynamic and experienced Contact Center Supervisor to lead the daily operations of our fast-paced Customer Contact Center. This role is responsible for ensuring operational excellence, driving team performance, and delivering exceptional customer experience across all support channels. The ideal candidate will foster a collaborative and consistent culture, partnering with leadership and peer supervisors to maintain a unified, high-performing team across multiple locations.

What You’ll Do:

Supervise and support Team Leads and their teams to ensure adherence to Contact Center policies and procedures.
Drive performance through monthly coaching, performance evaluations, and goal setting.
Monitor and manage team metrics, scorecards, and incentive plans.
Partner with Training and Quality Control teams to ensure continuous development and compliance.
Lead hiring, onboarding, and development of new team members.
Handle escalated customer complaints and ensure timely resolution.
Collaborate with other Contact Center Supervisors to ensure consistency across locations.
Maintain scheduling, timekeeping, and facility oversight.
Participate in leadership meetings and contribute to strategic initiatives.
Ensure compliance with all regulatory and internal training requirements.

What We’re Looking For:

We’re looking for a motivated leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer service. You should be a strategic thinker with strong interpersonal skills and a proven ability to lead and develop high-performing teams.

Experience:

8+ years of experience in a Contact Center, operations, or similar environment.
Proven experience supervising or leading direct and indirect reports.
Demonstrated success in managing performance, coaching, and team development.

Education:

Bachelor’s degree in a relevant field preferred, or equivalent combination of education and experience.
Required Skills
Strong leadership and team-building capabilities.
Excellent communication skills, both verbal and written.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
Strong organizational and time management skills.
Ability to manage multiple priorities in a time-sensitive environment.
Knowledge of Contact Center operations and general banking practices.
Analytical mindset with a focus on quality service delivery.
Ability to work flexible schedules, including evenings and Saturdays.
Willingness to travel up to 25%.

Preferred Skills:

Experience with performance management systems and incentive programs.
Familiarity with compliance training and regulatory requirements.
Experience in cross-location team collaboration and leadership.
Forward-thinking and proactive problem-solving abilities.

Conditions of Employment:

Must be able to pass a criminal background & credit check
This is a full-time, non-remote position

FLSA Status:

Exempt
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.