PARKING OPERATIONS ADMINISTRATOR Position Available In Richland, South Carolina

PARKING OPERATIONS ADMINISTRATOR

Job Details  This listing closes on 7/25/2025 at 11:59 PM Eastern Time (US & Canada). Employer City of Columbia Salary $90,000.00 – $105,000.00 Annually Location Columbia, SC Job Type Full-Time Job Number 202500207 Department

PARKING SERVICES

Opening Date 06/24/2025 Closing Date 7/25/2025 at 11:59 PM Eastern Time (US & Canada) Pay Grade
117
Description
Benefits
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Description The Parking Operations Administrator provides strategic, operational, and administrative oversight of the City’s daily parking functions. Reporting directly to the Assistant City Manager of Operations, this position works in collaboration with the Director of Parking Services to lead a diverse, customer-focused team committed to service excellence. This role presents a unique opportunity to make a meaningful impact on the daily experiences of Columbia’s residents, merchants, and visitors. It blends long-range planning with hands-on leadership in a dynamic, evolving urban environment. The ideal candidate brings innovative thinking to the forefront—balancing operational efficiency, sustainability, and outstanding customer service. With an emphasis on mobility, technology integration, and space optimization, this role supports initiatives that enhance accessibility while addressing the City’s growing parking needs and economic development goals. The work is considered sedentary in nature and involves walking or standing some of the time and involves exerting up to 10 pounds of force on a recurring basis or routine keyboard operations. The work requires the following physical abilities to perform the essential job functions: climbing, crouching, feeling, fingering, grasping, handling, hearing, kneeling, mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking. Work environment involves exposure to no known environmental hazards; and is dynamic that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Essential Job Functions Provides executive-level oversight of all parking operations, including customer service, office administration, backend and field audits, monthly parking via the Integrapark platform, commercial and residential enforcement programs, citation appeals and collections, curb management (e.g., bagged meters), POM parking meters and collections, T2 Pay Stations, and mobility payment platforms;
Manages day-to-day parking operations, ensuring consistent and efficient service delivery;
Develops and implements customer service strategies to enhance satisfaction and improve the overall parking experience;
Leads, mentors, and develops the operations team, fostering a culture of accountability, forward thinking, innovation, and excellence in service;
Directs strategic and operational planning in alignment with the Parking Master Plan and departmental goals;
Develops and enforces departmental policies, ordinances, and procedures to increase efficiency and effectiveness;
Oversees contract negotiations, monitors vendor performance, and ensures timely processing of accounts payable in accordance with service standards;
Analyzes data and provides input on revenue performance, utilization, and financial forecasting based on parking trends;
Establishes service benchmarks and performance metrics to guide operational improvements;
Prepares and presents reports, studies, and strategic recommendations to the Parking Director, Assistant City Manager, and City Council;
Participates in departmental strategic planning and oversees the implementation of new programs, policies, and technologies to meet evolving operational goals;
Supervises staff including assigning work, evaluating performance, coaching, and ensuring compliance with City policies and applicable laws;
Provides subject-matter expertise and guidance to executive leadership and elected officials;
Maximizes revenue through effective cash control, expense management, and operational efficiency;
Collaborates across City departments, with external agencies, vendors, and community stakeholders to support integrated parking solutions;
Responds professionally and promptly to internal and public inquiries, complaints, and service requests;
Performs general administrative tasks, including data entry, report generation, correspondence, filing, and meeting facilitation;
Stays current on industry best practices, technologies, and legislative updates through participation in workshops, conferences, and professional development opportunities; and
Performs other related duties as assigned. Qualifications

MINIMUM REQUIREMENTS TO PERFORM WORK

Bachelor’s degree preferred in public administration, management or a closely related field and five (5) years of prior parking experience; or
Associate’s degree in public administration, management, or a closely related field and ten (10) years of prior parking experience; and
Valid South Carolina Class “D” Driver’s License. Knowledge, Skills, and Abilities Advanced knowledge of parking systems, revenue management, enforcement technologies, and relevant laws and regulations;
Logical problem-solving ability and sound judgment in high-impact decision-making;
Excellent communication skills—both written and verbal—with the ability to present to diverse audiences and prepare detailed reports and training materials;
Demonstrated ability to lead professional-level work in technical, administrative, and managerial domains; capable of navigating evolving environments and competing priorities;
Strong analytical and mathematical skills, including proficiency in percentages, ratios, descriptive statistics, and geometry; familiarity with algebraic solutions and data analysis;
Ability to synthesize complex data to support decisions and improve operational strategies;
Skilled in negotiation and collaboration across teams to develop policies and implement shared goals;
Strategic planning capability, including the ability to identify funding, allocate resources, and implement large-scale capital improvements and technology upgrades; and
Proficiency in Microsoft Office (2010 preferred), particularly Outlook, Word, and Excel. Employer
City of Columbia
Phone
803-545-3010 https://www.columbiasc.gov
Address Columbia, South Carolina, 29217-0147