Account Site Director, Greenville SC Onsite Position Available In [Unknown county], South Carolina

Career Opportunities:

Account Site Director, Greenville SC Onsite (48108)
Requisition ID 48108

•  Posted 04/22/2025
•  US•South Carolina• Customer Support• Regular Who We Are Harte Hanks (

NASDAQ:

HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world’s premier brands. Position Overview The Account Site Director is a strategic leader responsible for driving performance, operational excellence, and customer satisfaction across one or more call center sites. This role leads large teams, manages budgets, ensures alignment with business objectives, and partners cross-functionally to deliver exceptional customer experiences. The Director is a key contributor to long-term strategy and execution in a dynamic, high-volume environment.

Key Responsibilities:

Provide strategic oversight of call center site operations, managing all aspects of service delivery, staffing, compliance, and performance.
Lead and mentor senior managers, operations leaders, and support functions (QA, WFM, Training) to exceed customer experience KPIs (e.g., CSAT, NPS, FCR, AHT).
Develop and execute operational strategies that align with corporate goals and customer expectations.
Drive efficiency through process improvement, workforce optimization, and technology utilization.
Monitor and report on performance metrics, financials, and risk management initiatives to executive leadership.
Partner with HR, IT, and other internal departments to ensure operational readiness, team development, and technology enhancements.
Lead business continuity planning and risk mitigation for the site(s).
Oversee site-level budget, forecasting, and vendor management (if applicable).
Champion a positive workplace culture focused on engagement, inclusivity, and continuous improvement.
Support the launch of new programs or expansions in partnership with stakeholders across the business. Requirements Bachelor’s degree in Business, Operations, or a related field (MBA or advanced degree preferred).
8-10+ years of progressive leadership experience in call center or customer operations, including multi-site or enterprise-level management.
Proven success in leading large teams and complex operations with a focus on customer experience and performance.
Deep understanding of contact center technologies, WFM platforms, quality assurance, and service metrics.
Strong financial acumen, with experience managing budgets and driving cost optimization.
Excellent leadership, communication, and change management skills.
Experience with outsourcing, offshoring, or vendor management is a plus.

Preferred Skills:

Familiarity with CRM tools (e.g., Salesforce, Zendesk), cloud contact center platforms (e.g., Genesys, Five9), and data analytics tools.
Certification or background in Six Sigma, Lean, or other continuous improvement methodologies.
Multilingual or global call center experience a strong advantage. What We Offer Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer/M/F/H/V