Service Operations Manager Position Available In Davidson, Tennessee

Service Operations Manager Confidential Nashville, TN Job Details Full-time From $100,000 a year 1 day ago Benefits Profit sharing Health savings account Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Opportunities for advancement Life insurance Qualifications Driver’s License Senior level Communication skills Full Job Description Exciting Opportunity for Commercial Service Leader! This is a rare opportunity for a proven, commercial Service Leader that feels capped and would like the opportunity to advance to the next level with one of the best known and most respected contractors in Middle Tennessee for nearly 70 years. As our Service Director, you’ll start with a supportive and knowledgeable leadership team, a solid service group, and well-designed processes/systems, and you’ll bring a proactive, visionary leadership approach to scale the division to its potential. You’ll be well rewarded with a strong salary plus profit-sharing, excellent health insurance, full benefits, matching 401K, and an energetic leadership team that’s been taking the organization to the next level. Qualifications Prefer track record of successfully growing a commercial service department. Strong strategic thinker that can effectively analyze data/situations, problem solve, and respond with well-conceived decisions, plans and allocation of resources. Experienced balancing office and field time (Middle Tennessee) to foster strong client, field, and inter-department relationships while managing performance, quality control, safety, and profitability. Highly responsive and effective communicator that connects at all levels through strong oral and written communication skills. Tech savvy by nature and capable of becoming a Dataforma Super-User (field service management software) to leverage the platform to maximize service division performance. Key Functions Work with the Service Coordinator in promptly responding, qualifying, prioritizing, and assigning service tickets and small projects to the appropriate service techs to optimize performance. Collaborate with estimating to ensure detailed safety plans for small projects and conduct site visits for quality control and safety checks. Keep clients continually updated and well-informed through clear and effective communications including well-documented reporting in Dataforma. Assist with strategic client relationship management including teaming up with sales periodically as the technical operations voice. Leverage Datafoma as a Super-User to aid in operational management, reporting, and strategic planning. Lead workforce development and safety initiatives and foster a service culture of excellence. Rewards Strong Comp./VP Potential – Strong Salary and Profit-Sharing Plan with VP of Service Advancement Opportunity. Lots of Benefits – Late-Model Company Vehicle or Allowance options, Health/Dental/Vision Insurance, HSA, Accident insurance, Critical Illness insurance, Short-Term Disability, Hospital Insurance, Employee Assistance Program, Employer-Paid Life Insurance, PTO, Matching 401K, Technology Package and more… Terrific Culture – We’re locally-owned and foster an engaging family atmosphere with a highly supportive leadership team. Company Events – Monthly employee grill outs, Summer Kickoff Party, Christmas Party, raffles, and awards ceremonies and gifts to show appreciation for our team. Local Projects – Experience better work-life balance with majority of service projects within a 60-mile radius of Nashville.

Job Type:

Full-time Pay:

From $100,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): How many years of experience do you have helping lead and grow a commercial service department? Do you have a valid driver’s license and clean driving record?

Work Location:

In person