VIP Guest Experience Manager Position Available In Davidson, Tennessee

VIP Guest Experience Manager 3.9 3.9 out of 5 stars 710 Demonbreun St, Nashville, TN 37203 Grow with us… Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. We have an opportunity for a service-minded VIP Guest Experience Manager to lead and inspire our great-natured service team at Harriet’s Rooftop. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role. Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout Harriet’s Rooftop and partner with operational departments to ensure flawless execution. If you love to customize opportunities and experiences for guests above and beyond operational standards, this might just be the role for you! About you… Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience. Food and Beverage management experience Excels at communication, both verbal and written. Able to meet the demands of a 24hr business Is flexible and willing to meet the demands of a 24-hour operation. Prior experience in a quality luxury hotel brand. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.