Account Coordinator Position Available In Knox, Tennessee

Account Coordinator Alera Group – 3.6 Knoxville, TN Job Details Full-time $75,000 – $80,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Qualifications 5 years Risk management Senior level

Full Job Description Overview:

Propel, an Alera Group company, is looking for an Account Coordinator . We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities:

Manage Certificate of Insurance (COI) compliance, including approval and monitoring for contracted clients, onboarding, customizing requirements, reviewing certificates and endorsements, initiating waivers for non-compliance, and maintaining a comprehensive client database. Serve as a liaison between clients and vendors by providing compliance updates, conducting account audits, offering strategic support, and monitoring platform usage to boost customer satisfaction and retention. Work closely with production staff to streamline the onboarding of prospective clients by collecting necessary information for insurance marketing and quotations. Support leadership in tracking renewal milestones, improving team efficiency, and maintaining performance metrics to enhance workflow and client retention. Ensure timely, professional follow-up with clients, carriers, producers, and team members to support service excellence and project continuity. Accurately maintain client records, documents, and correspondence across systems such as Sagitta, ImageRight, TrustLayer, and Indio while effectively delegating tasks to Account Assistants. Stay current on underwriting requirements, maintain relevant certifications, complete training objectives, and actively participate in commercial lines renewal meetings.

Qualifications:

Minimum 5 years relevant experience. Resident State’s Agents License preferred. May be obtained within 3 months of hire. Experience with Risk Management Information Systems. Background in Insurance, Risk Management, or Compliance preferred. College degree preferred, or equivalent work experience in the field. Occasional travel to client office locations, seminars, training, and conferences.

Equal Opportunity Employment:

This job is expected to be performed on-site in the office. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. Salary range is $75K to 80K per year. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-KL1 #LI-Onsite