Park Operations Manager Position Available In Sevier, Tennessee

Park Operations Manager Anakeesta 147 Baskins Creek Bypass, Gatlinburg, TN 37738 Come be part of something

SPECTACULAR

in the Smokies! Our award-winning theme park is seeking a full-time

OPERATIONS MANAGER

. The Operations Manager is responsible for a specific area within the Anakeesta Operations department and ensures proper safety, staffing, cleanliness, and guest service standards are being met. This position requires strong leadership skills and an ability and desire to coach and develop supervisors within the department. This role oversees the daily operation for the following Anakeesta teams: Lift Operations and Transportation/Parking (which includes our Ridge Rambler and the Employee Shuttle/Vans).

Responsibilities:

Responsible for specific area supervision within the Anakeesta Operations Department as noted above Consistent focus on coaching and development of leadership within the department Establish, train, and maintain location specific operating standards Provide in-the-moment coaching/training to supervisors and team members, ensuring that the Supervisors understand the goals and are coaching their reports in a positive, results oriented manner to achieve efficient and effective operations, guest service, general standards, and teamwork Effectively resolve guest service issues and teach supervisors and team members to be able to do the same Lead and model Anakeesta guest experience standards, teaching all team members to do the same Display, and coach expert knowledge of department and company policies and Anakeesta values and history The Operations Manager actively participates in the Anakeesta Manager on Duty program. Facilitates morning meetings with all operational departments Responsible for ensuring all safety, cleanliness, and operational standards are met and reporting any issues to appropriate department leadership Responds to and addresses escalated guest complaints and/or incidents Coordinates guest and employee injury and medical response and ensures incident reports are completed Responds to employee injuries, following Anakeesta reporting process to ensure Workers Compensation compliance and efficiency Responsible for overseeing all aspects of emergency situations and evacuations Responsible for preparing bank deposits and submitting bank orders Coordinates with departmental leadership to ensure all of Anakeestas assets are secure before ending shift Other duties as assigned. Requirements/Qualifications CDL/Class B/P-Endorsement is preferred, or the ability to attain certification Supervisory experience in theme park/attraction operations and/or hospitality is preferred Strong ability to build and empower a team Strong ability to work together and function effectively in a team environment Strong ability to develop and implement plans and strategies Outstanding communication, leadership, and interpersonal skills Strong organization skills and the ability to adapt to changing priorities quickly Strong decision-making skills and the ability to act swiftly, decisively, and persistently when faced with obstacles; strong ability to expect and solve problems quickly Ability to uphold the highest professional business standards and integrity Must be able to move about, climb, bend, twist, kneel, stoop, carry, push and pull up to 25 lbs. Must be able to adjust to outside temperatures, working in all weather conditions •Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. Anakeesta reserves the right to change or assign other duties to this position at any time.• Perks of The Position Bonus Eligible Paid Time Off Medical, Dental, and Vision Insurance 401K Plan Life Insurance In-park discounts on F&B, Retail and Adventure operations Generous exchange program with over 30 attractions in Gatlinburg and Pigeon Forge If you meet the above qualifications and want to be part of a dynamic and growing company in the heart of the Smoky Mountains, submit your resume today!