Field Operations Manager Position Available In Shelby, Tennessee
Tallo's Job Summary: The Field Operations Manager position at Guardian Alarm involves overseeing field service operations, managing technician teams, ensuring customer satisfaction through installation and maintenance of products, and coordinating with various departments to streamline operations. The role requires strong organizational, leadership, and problem-solving skills, along with experience in the security industry and knowledge of safety regulations. This is a full-time position with specific location requirements in Cordova, TN.
Job Description
Field Operations Manager
Job Category:
Service
Requisition Number:
FIELD002800
Posting Details
Posted:
April 14, 2025
Full-Time
On-site
Locations
Showing 1 location
Cordova, TN 38018, USA
Job Details
Description
General Purpose & Essential Duties:
The Operations Manager is responsible for the oversight, coordination, and control of all functions of the field service operations for Guardian Alarm. The Operations Manager manages the entire technician team who perform on-site routine services including installation, maintenance and repair of Guardian products and services to ensure high customer satisfaction.
Oversee operation of Installation, Service, Dispatch, and Warehouse teams for assigned branch.
Maintain budget requirements and streamline the areas that service and monitor alarms and the expansion of services in these areas
Responsible for coaching and training of field technicians.
Manage workload, overtime, and overall demand on labor resource planning
Work closely with Sales and Field Support teams
Review and address any lost revenue in Service, as well as, lost potential revenue in the installation area.
Ensure all fleet vehicles are up to date on maintenance, replacement, and assignment.
Provide and maintain any and all licenses, permits or technical qualifications that are, or may be required by any governmental agency as part of that which is necessary to fulfill the duties of this position
Complete and review employee annual evaluations
Retain qualified people by helping them to develop individual growth plans with the Company
Coordinate the proper training of personnel with the Corporate Training Manager.
Identify, formulate, execute, and monitor quality and efficiency procedures within the department
Manage field service team to provide optimum customer service
Develop and execute workflow for the field service team
Investigate and resolve any issues resulting from substandard performance
Address escalated customer inquiries, resolve escalated customer issues, and obtain customer feedback proactively.
Maintain positive and healthy relationships with various teams to ensure customer service effectiveness.
Required Skills, Abilities, Education & Experience:
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to function well and maintain a calm demeanor in a high-paced and at times stressful environment
Strong self-motivation and a professional attitude
Thorough understanding of safety laws, regulations, and policies
Thorough understanding of or ability to understand the full product suite that Guardian offers
Proficient with Microsoft Office Suite or related software
High School Diploma or GED required
3-5 years’ experience in the security industry
High degree of knowledge of standards, practices, and panels commonly used in the alarm industry
Some supervisory or leadership experience preferred
NICET Level II or equivalent certification preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
