Director, Operations Position Available In Williamson, Tennessee

Director, Operations Navitus Health Solutions, LLC

• 3.

2

Brentwood, TN Job Details Full-time Estimated:

$79.7K

• $97K a year 1 day ago Qualifications Management 5 years Microsoft Office Team management Senior level Leadership Communication skills

Negotiation Full Job Description Company:

Archimedes About Us:

Archimedes

• Transforming the Specialty Drug Benefit
• Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit
• alignment, value and transparency
• Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost.

Pay Range:

USD $0.00

• USD $0.

00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm): Core business hours

Overview:

The Operations Director is a highly motivated professional with 5+ years of experience successfully managing complex operations. This individual is responsible for strategic and tactical execution and management of claims, contact center and various other operations.

Responsibilities:

Job Duties Include:

Financial & Operational Management:

Oversee financial outcomes, including claims loading, adjudication, and payments Manage all aspects of operations and ensure efficiency Develop and implement strategic plans aligned with company objectives Meet financial and performance goals, including budget preparation

Leadership & Team Development:

Provide vision for call center goals and lead a multi-site team Foster a collaborative, employee-focused work environment Provide ongoing formal training to team members Supervise managers and supervisors to enhance performance

Process Improvement & Analytics:

Conduct data analysis and present insights to stakeholders Establish and monitor key performance indicators (KPIs) Implement best practices to optimize effectiveness Drive process improvements for scalability and efficiency

Cross-Functional & Client Engagement:

Manage projects across functions and support corporate initiatives Collaborate with departments like clinical, IT, Own pharmacy and vendor relationships for claims processing, call routing, reporting, and communication Vendor and client-facing as needed

Customer Experience & Service Quality:

Foster a customer-centric culture and enhance customer satisfaction Oversee call center operations, ensuring service quality and adherence to metrics Implement strategies for customer loyalty and consistency in messaging

Qualifications:

Experience & Industry Knowledge:

5+ years in healthcare-related operations roles Preferred knowledge of Pharmacy Benefit Management (PBM) operations and industry

Strategic & Leadership Skills:

Strong strategic thinking and problem-solving abilities Ability to prioritize work for cross-functional teams Excellent people leadership skills with servant leadership attributes

Technical & Operational Expertise:

Proficiency in Microsoft Office, email, and internet tools Experience in Call Center Software Management Expertise in

Operations Team Management Communication & Interpersonal Skills:

Strong verbal and written communication, presentation, and negotiation skills Ability to engage with stakeholders effectively

Additional Requirements:

Willingness to travel as needed to meet goals

Location :

Address:

5250

Virginia Way Location :

City:

Brentwood Location :

State/Province:

TN Location :

Postal Code:

37027

Location :

Country:

US