IT Director of Operations Position Available In Williamson, Tennessee
Tallo's Job Summary: The IT Director of Operations position at Wesley Group in Franklin, TN offers a full-time role with an estimated salary of $94.1K - $119K a year, along with benefits such as paid holidays, health insurance, and opportunities for advancement. The ideal candidate will have strong leadership, communication, and customer support skills, as well as experience with software troubleshooting and team management.
Job Description
IT Director of Operations Wesley Group Franklin, TN Job Details Full-time Estimated:
$94.1K
- $119K a year 9 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Management Software troubleshooting DocuSign Salesforce Mac OS Customer support Senior level Leadership Communication skills Full Job Description
JOB DESCRIPTION
Title:
IT Director of Operations Department:
IT & Security Reports to:
Chief Information Officer Job Summary:
As the Director of IT, you will coordinate and oversee all day-to-day operations across the Wesley, LLC umbrella of companies. We’re seeking a motivated, experienced professional with exceptional customer support abilities and professionalism who thrives in a fast-paced and evolving environment.
Duties & Responsibilities:
Oversee daily department logistics and help desk operations Represent the department in executive-level meetings Present strategic initiatives, KPIs, and department performance metrics to executive leadership Supervise a team of 3 direct reports Foster a culture of collaboration, responsiveness, and professionalism Ensure completion of monthly, quarterly, and yearly departmental goals Serve as the top-level escalation point for the IT team Conduct regular system audits and ensure compliance Maintain technology stock levels in accordance with company policy Support Legal and Executive teams with technology-related project needs and litigation Coordinate, plan, and lead IT-related projects and initiatives Recruit, train, and coach IT Admin and Help Desk teams Enforce strict adherence to IT and company policies Manage all purchasing for technology systems and hardware Lead systems implementation and integration projects Oversee IT systems and data operations to ensure efficiency and security
Required Skills & Abilities:
Strong leadership, analytical, and creative problem-solving skills Proven experience managing and developing personnel Expertise in MacOS and Apple technologies Proficiency with identity management tools (specifically JumpCloud) Experience administering Salesforce, Dialpad, and DocuSign technologies Strong troubleshooting and systems integration abilities Background in IT operations or IT department leadership Business-oriented mindset with a people-first leadership style Excellent communication and cross-departmental collaboration skills Ability to anticipate needs and provide timely support in a fast-moving business environment Reliable transportation Must be available to work on-site in the Franklin, TN office 4-5 days per week Perks & Benefits of Working at
Wesley, LLC:
Competitive compensation with opportunities for advancement Collaborative, purpose-driven work culture Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Employee recognition and appreciation initiatives Supportive and forward-thinking leadership team A mission-focused organization helping consumers achieve financial relief In Office Monday
- Thursday 9:00 AM
- 5:00 PM | Friday 9:00 AM
- 3:00 PM
