Cust Service Rep Position Available In Western Connecticut, Connecticut

Cust Service Rep Accutrol LLC Danbury, CT Job Details Full-time Estimated:

$42.6K – $51.7K a year 10 hours ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word CRM software Sales support Pricing Microsoft Excel Oracle Microsoft Outlook Customer service ERP systems NetSuite Microsoft Office QuickBooks Data entry Organizational skills 1 year Manufacturing Order entry Communication skills Entry level Full Job Description Come Join Our Team! We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes ten (10) paid holidays annually, vacation, sick time, 401K with employer match, and flexible work scheduling, together with a great positive culture! Full-time employees have access to medical, dental, vision, and other insurance offerings that include employer-paid life insurance.

Who We Are:

Accutrol, a TASi Measurement company, specializes in the design, manufacturing, and distribution of innovative airflow technologies for critical environment airflow control and measurement. Our award-winning products are renowned for their features and benefits, making us the preferred choice for many of the world’s most prestigious and demanding clients. We are committed to innovation, reliability, and accuracy, serving industries such as healthcare, education, research, and more. Our dedicated team is united by a common goal to become the most successful and respected manufacturer and partner in the global HVAC market. We aim to be recognized for outstanding product quality, market-leading innovation, and the highest levels of customer satisfaction, all while driving energy savings and sustainability.

Job Summary:

We are seeking a highly motivated and skilled order entry / customer service representative to join our team at Accutrol LLC. The ideal candidate will be responsible for providing support to customers and manufacturing representatives of Accutrol globally. The Customer Service Representative is responsible for providing exceptional support to customers by responding to inquiries, resolving complaints, processing orders, and offering product or service information. This role acts as the primary point of contact for customers and representatives and plays a key role in ensuring customer satisfaction and loyalty. The ideal candidate will possess strong communication skills, a solution-oriented mindset, and the ability to handle a high volume of interactions in a fast-paced environment.

Essential Functions and Responsibilities:

Enter customer orders into the ERP or order management system with high accuracy. Verify product numbers, quantities, pricing, shipping instructions, and delivery dates. Review orders for completeness, compliance with company policies, and customer account status. Resolve any discrepancies or missing information before processing. Communicate with customers via phone or email to confirm orders, clarify details, or provide status updates. Serve as a liaison between sales, operations, and customers. Work closely with sales, production, logistics, and inventory teams to ensure timely fulfillment. Notify relevant departments of any order changes, delays, or special requirements. Monitor order progress from entry to shipment. Proactively follow up on back orders, lead times, and delivery issues. Maintain accurate and organized order records and documentation. Assist with the preparation of shipping documents and invoices if required. Identify and suggest process improvements for more efficient order handling. Keep customer records and order entry systems updated with the latest data. Support reporting and audits as needed.

Knowledge and Skills Requirement:

Understanding of the company’s products, services, and basic industry terminology. Familiarity with pricing structures, part numbers, and lead times. Proficiency in using ERP systems (e.g., SAP, Oracle, NetSuite) or order entry software. Experience with Microsoft Office, especially Excel, Outlook, and Word. Knowledge of shipping methods, terms, and basic invoicing procedures. Awareness of taxes, freight, and handling charges as they relate to orders. Understanding of internal workflows, approval processes, and data confidentiality. High accuracy in data entry and documentation. Ability to spot and correct errors before processing orders. Clear written and verbal communication with internal teams and customers. Active listening and the ability to professionally handle customer inquiries or issues. The ability to manage multiple orders and priorities in a fast-paced environment. Strong organizational skills to track deadlines and maintain records. Ability to identify issues in orders or processes and take proactive steps to resolve them. Escalate problems appropriately when necessary. Friendly, responsive, and helpful demeanor. Focused on accuracy and service quality to support customer satisfaction. Works effectively with cross-functional teams, including sales, operations, and logistics. Willing to assist coworkers and share knowledge for team success.

Education and Experience Requirements:

1-3 years of experience in an order entry, customer service, data entry, or administrative support role. Experience working in a manufacturing, distribution, or sales support environment is a plus. Familiarity with ERP/order management systems (e.g., SAP, Oracle, NetSuite, QuickBooks) preferred. Previous experience with CRM systems and Microsoft Office Suite (especially Excel and Outlook) strongly preferred.

Traits:

Ability to uphold the mission and vision of TASI Measurement. Must be accountable and adaptable to changing priorities. Trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful. Commitment to

People and Planet:

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success. Experience Preferred 1 – 3 years: in an order entry, customer service, data entry, or administrative support role Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.