Order Processing Specialist Position Available In Oconee, Georgia

Order Processing Specialist Rehabmart.com – 2.5 Watkinsville, GA Job Details Part-time | Full-time $15 – $18 an hour 1 day ago Benefits AD&D insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Google Suite Google Docs Microsoft Excel DME Customer service High school diploma or GED Customer relationship management Data entry Customer support 1 year Phone etiquette Communication skills Entry level Order fulfillment Full Job Description Rehabmart was founded in 1998 by two Occupational Therapists who are passionate about helping people find high-quality solutions for their medical needs at an affordable price. We are a locally owned e-commerce healthcare company that focuses on customer service, original content, competitive pricing, and a synergistic management structure that includes all employees in the progress and well-being of the company. Rehabmart.com is seeking a candidate for an Order Processing Specialist to digitally coordinate the fulfillment of all orders that convert from the Rehabmart.com website. The ideal candidate will have a strong business and administrative mindset as well as an ability to think strategically about the impact of their work on the organization as a whole and the customer they serve. The candidate should also have superb communication skills and the ability to deliver great customer service support.

Position Summary:

Success within this role is found by those who are detail-oriented communicators who thrive in fast-paced environments, can manage multiple moving parts with ease, and enjoy being the hub that keeps fulfillment operations running smoothly. As an Order Processor, you will work closely with our vendor network, internal teams, and fulfillment partners to ensure every order placed on Rehabmart.com is accurately reviewed, processed, and tracked to the customer’s door. In this role, you will be responsible for validating order information, coordinating with vendors through email, phone, and internal platforms, and resolving any fulfillment challenges that arise. You will also work cross-functionally to support special requests, handle exceptions, and ensure a seamless experience for our customers every step of the way.

Key Responsibilities:

Responsible for analyzing, processing, and responding to customer orders and inquiries Effectively “owns” and follows up on proper workflow of order from the time it comes in until it ships to ensure a positive customer experience Initiates customer contact to resolve inquiries with prompt issue identification, proper routing, and escalation, and will act as a central point of contact for customers and operations after an order is placed Monitors inbound email and phone queues and respond to basic questions regarding order status, price, and availability, tracking information and order confirmation Ensures proper and concise documentation of inquiries and follow up Works with all departments to deliver on standard performance metrics to support departmental goals & requirements Ensures customer shipping specifications are followed for critical orders and resolves discrepancies including working with internal departments and external customers

Preferred Qualifications:

Superior telephone and written email etiquette and an ability to deal effectively with our vendors & external customers, peers and management Detail-oriented with strong documentation and reporting capabilities. Excellent data entry skills to quickly and accurately review and input data Knowledge of general mathematical concepts, including percentages Great internal and external written and verbal communication. Self-reliant individual who can successfully navigate between working autonomously or a dynamic team setting.

Education and Experience:

High School Diploma or equivalent Advanced proficiency in Microsoft Excel and Google Workspace (Docs, Sheets, Drive, etc.) Background knowledge of durable medical equipment (DME) is beneficial Rehabmart offers a competitive benefits package for our full-time employees including PTO, health insurance, vision, dental & life insurance, AD&D and a 401k retirement plan. You can read more about Rehabmart.

com at http:

//www.rehabmart.com Hourly compensation is negotiable and is dependent upon experience, education, and skill sets. This is a tobacco-free campus. Smoking, vaping, and chewing tobacco are not allowed. RehabMart is an Equal Employment Opportunity employer. We do not discriminate on the basis of race/ethnicity, religion, sex, national origin, age, gender, sexual orientation, disability, or veteran status.

Job Types:

Full-time, Part-time Pay:

$15.00 – $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Schedule:

8 hour shift Monday to Friday No nights No weekends

Education:

High school or equivalent (Required)

Experience:

Google Suite:

1 year (Required)

DME:

1 year (Preferred) Order fulfillment: 1 year (Preferred) Ability to

Commute:

Watkinsville, GA 30677 (Required) Ability to

Relocate:

Watkinsville, GA 30677: Relocate before starting work (Required)

Work Location:

In person