Bilingual Order Management Lead Position Available In DeSoto, Mississippi

Bilingual Order Management Lead Pear Staffing – 4.0 Olive Branch, MS Job Details Full-time $18 an hour 16 hours ago

Qualifications Bilingual Mid-level Full Job Description Description:

An order management specialist is responsible for managing the entire order lifecycle, from processing customer orders to ensuring timely and accurate fulfillment, while also handling customer inquiries and resolving issues.

Requirements:

Order Processing and Management:

Entering and verifying customer orders: Ensuring accuracy in pricing, quantities, and terms.

Updating inventory records:

Tracking stock levels and ensuring accurate data.

Monitoring order status:

Tracking orders from creation to completion and identifying potential delays or disruptions.

Managing order fulfillment:

Coordinating with warehouse and shipping departments to ensure proper fulfillment.

Managing returns and exchanges:

Handling defective or incorrect products.

Ensuring compliance:

Adhering to company policies and procedures.

Customer Service and Communication:

Communicating with customers: Providing updates on order status, shipping details, and any potential issues.

Handling customer inquiries and complaints:

Resolving issues and ensuring customer satisfaction. Serving as a point of contact: Acting as the primary point of contact for customers regarding their orders.

Inventory and Logistics:

Inventory management: Monitoring inventory levels and ensuring accurate data.

Coordination with other departments:

Collaborating with sales, logistics, and customer service teams.

Tracking and reporting:

Generating reports on order status, backorders, and fulfillment timelines.

Vendor management:

Managing relationships with vendors and ensuring timely delivery of goods.

Purchase order management:

Processing and managing purchase orders.