Order Fulfillment Associate Position Available In Suffolk, New York

Job Description:

Must Have:

Customer service experience Order Entry SAPexperience

JOB DESCRIPTION

With minimal supervision, providesupport in daily operations, ensuring timely order processing andfulfillment. Leverage knowledge in order processes to offer supportand help refine business workflows. Contribute to maintainingefficient and accurate order fulfillment, ensuring smoothoperations and timely delivery. Serve as contact for issues raisedby customers and the Sales Team. Identify the appropriate resourcesfor resolving issues and either delegate or address responses asneeded to ensure the highest level of customer satisfaction. Rundaily reports for Sales, notify accounts about upcoming styles,handle invoicing, track information for each account, and maintainany other documentation as needed. Work with Customer Maintenanceto open and update accounts daily. Receive and process orders formaterials and merchandise. Use order tracking and CRM systems toprocess orders, record prices, track delivery dates, monitorinventory status, and maintain customer information and otherrelevant data for each transaction. Confirm orders, unit prices,shipping dates, update shipping statuses, and notify customers ofany backorders or delivery delays. Prepare order relateddocumentation and process orders received from both sales staff andcustomers. Provide price quotations, complete order sheets, andverify the accuracy of pricing and quantities listed. Distributeorder sheets to the appropriate departments and coordinate withteams regarding order status, shipping dates, product availability,and back orders. Support the fulfillment process by managing orderprocessing and updates while tracking inventory and receivedshipments as needed. Coordinate with internal departments toschedule product delivery commitments. Process chargebacks, creditmemos, debit memos, and returns. Handle consignment accounts,including opening and closing accounts, processing orders, andmanaging consignment inventory. Job Specifications Typically hasthe following skills or abilities: One to two years of relevantexperience in customer service or administrative support.

Proficient in a Windows environment with word processing,spreadsheet application, and data entry. Solid communication andinterpersonal skills to effectively communicate information tocustomers and colleagues. Demonstrated ability to identify andresolve problems. Ability to multi-task and handle a heavy workloadwhile maintaining focus and productivity. Nesco Resource offers acomprehensive benefits package for our associates, which includes aMEC (Minimum Essential Coverage) plan that encompasses Medical,Vision, Dental, 401K, and EAP (Employee Assistance Program)services. Nesco Resource provides equal employment opportunities toall employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, genderidentity or expression, or any other characteristic protected byfederal, state, or local laws.