Customer Programs Coordinator Position Available In Calhoun, Alabama

Customer Programs Coordinator Flyer United States, Alabama, Anniston 106 National Drive (Show on map) Jun 12, 2025
Description Flyer is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

The Customer Programs Coordinator provides essential support to the customer program management team, facilitating informed business decisions and enhancing operational performance. This role encompasses overseeing daily office operations to ensure efficiency and effectiveness in program execution.

WHAT YOU WILL DO

Obtain and maintain a thorough knowledge of the Customer Programs process
Manage Contract Deliverable Process with cross functional group
Pursue outstanding inter-departmental information and documents crucial to Customer Program Managers (CPM)
Input and maintain Oracle Sales Orders for all Sales Release’s (SR)
Make Master Resolution List (MRL) updates for the CPM’s
Create and maintain Sales Release Change Request (SRCR) for CPM’s as necessary
Prepare and obtain proper signatures for Certificates required for Customer Program Managers
Follow up on documents requiring customer approvals and signatures
Arrange and participate in meetings, conferences and project team activities (including company sponsored events)
Assist staff in the preparation of the Customer Packages and Pre-Production Meeting binders including Courier tasks
Create and maintain daily and weekly department metrics (MRL and Bus Business Report)
Create departmental Work Instructions and maintain Customer Programs business process library
Create auditable financial support documentation for SRCR’s as necessary
Maintain Customer Programs departmental SharePoint site
Participate in departmental process improvement projects
Act as the departmental brand ambassador
Manage and support customer funding programs such as CA HVIP and

NY NYSERDA

Provide general administrative support as workload demands
Other duties as assigned by the department Manager or Director
Work within established Policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health and Safety programs
Identify opportunities for process improvements
This position must commute to the facility in Anniston, Alabama as required

WHAT YOU NEED TO BE SUCCESSFUL

Post-secondary graduate in Business Administration
2-3 years in office business environment with analytical and data management experience
SharePoint and Teams capability
Able to work with minimal supervision
Motivated to seek workplace improvements
Strong personal and departmental organizational skills
Computer skills with advanced with advanced skills in the following:
Word
Excel
PowerPoint

WHY JOIN OUR TEAM

Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. s and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com