Program/Extension Aide III-Digital Systems Aide Position Available In Geneva, Alabama

Operations Specialist, Licensure Services
Capella University, United States
about 5 hours ago

Location:

Minneapolis, MINNESOTA

Job Type:

FullTime
The Operations Specialist – Licensure’s primary responsibility is to process academic verification requests for learners and alumni seeking professional licensure through a state board or agency, reporting to the Associate Manager, Academic & Faculty Affairs. This individual provides coordination of the academic verification process which involves direct interaction with state licensure boards, learners, and/or alumni. This role involves materials processing including database referencing, administering of the university seal, mailing, scanning, emailing, and record keeping.
Additionally, this role will provide training support to the enrollment services and advising departments. This work requires understanding university policy, program requirements, and conducting research within multiple platforms such as Sales Force and Campus Solutions. It entails cross-functional engagement with staff in advising, enrollment services, learner affairs, financial aid, learner accounts, school leadership, the registrar’s office, and the legal department to discover options and appropriate resolutions to various learner requests.

Essential Duties & Responsibilities:

Serve as the Educational Certification Officer and the University attestation signatory.
Facilitate requests for academic verification including the preparation of verification materials for signature attestation within deadline/SLA.
Maintain academic verification letter templates and forms, manage and track request cases in SalesForce, manage multiple email inboxes, and respond to staff and learner/alumni inquires.
Attend university meetings as a licensure subject matter expert. Advise project stakeholders of regulatory compliance consideration and requirements to inform strategic initiatives.
Conduct research, collect data, and provide analysis and reporting to stakeholders and partners.
Maintain the academic verification manual, staff training materials, and the campus verification request form.
May provide support to cross-functional teams (SBL, ARO, etc.).
Other duties as assigned.

Job Skills:

Ability and willingness to work in a fast-paced and high demand environment. Proven ability to work under limited supervision and exercise independent judgment and initiative.
Excellent written and verbal communication skills and ability to interact effectively with senior management levels.
Demonstrated strong attention to detail, initiative, and follow-through.
Demonstrated ability to manage/coordinate multiple projects and successfully prioritize multiple tasks with good judgment and in an effective and productive manner.
Able to serve as department representative/advocate on diverse cross-functional teams.
Demonstrated ability to remain calm under pressure and always maintain a professional demeanor. Strong mental acuity. Critical thinking and problem-solving skills, the ability to exercise independent judgment, and demonstration of successful project execution. Strong interpersonal skills which are evidenced in the ability to build and maintain relationships and work collaboratively internally and externally. Proficient ability in the use of multiple software applications such as Excel, Outlook, Word, SharePoint, Salesforce, etc. Naturally inquisitive keeping an eye on process improvement, efficiency, and innovation. Regular, dependable attendance and punctuality are essential functions of this job. Other essential functions and marginal job functions are subject to modification.

Work Experience:

3 years minimum experience in higher education operations.

Education:

Bachelor’s degree in business, education, or related fields required from an accredited institution. Master’s preferred.

Other:

Ability to work a hybrid schedule including both working from home and on-site. The selected applicant for this position will be required to work onsite and attend onsite or offsite meetings and events. When on site, typical office setting. Mobility within the office including movement from floor to floor. Access information using a computer. Must be able to work more than 40 hours per week when business needs warrant. Must be able to travel 0-10% of time. Travel via plane, car, and metro may be required to perform this job. Strong mental acuity. Effectively cope with stressful situations. Effectively communicate, both up and down the management chain.
Regular, dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.
Must be able to lift 20 lbs. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers – Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$49,600.00 – $74,400.00 – Salary
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careersstrategiced .