Membership Specialist Position Available In Capitol Planning Region, Connecticut

Job Description:

POSITION SUMMARY

: The Member Experience Specialist manages andsupports recruitment of volunteers and delivery of service to girlsby adult volunteers who carry out the Girl Scout Program in anassigned area. At all time she/he must portray a positive imagethat is representative of policies, procedures, and promotecustomer service to internal/external stakeholders.

MAJORACCOUNTABILITIES

Supervises and supports service unit leaders inorder to insure delivery of high quality Girl Scouts programming togirls within their area of responsibility which includes but is notlimited to support of regular leader meetings. Recruits new members(girls/adults) through various recruiting methods(in-person/virtual) within their assigned area of responsibilities.

Supports and participates in regular service team meetings asneeded in order to develop high functioning service unitvolunteers. Supports volunteer adult members to insure high qualityGirl Scout program is available to girls and adults in order toreach the council’s Plan of Achievement and membership goals.

Creates, manages, and close cases within GSOFCT establishedguidelines. Successfully uses Sandler Cookbooks to manage workflowand productivity. Recruits, appoints trains, manages, and allservice team volunteers. Actively promotes GSOFCT and GSUSAactivities for troops, girls and families to our members. Assumesduties of key service unit team members when positions are vacant.

Provides exemplary customer service when answering phones,returning calls and responding to emails. Works cooperatively andclosely with all GSOFCT departments on an ongoing basis. Interpretsand implements GSUSA and council policies, procedures andstandards. Identifies and provides conflict support between membersas needed in collaboration with the department leadership staff.

Increases visibility and raises awareness of Girl Scouting incommunities. Assists and supports in the execution of the productsales programs. Embrace and enhance a culture that values diversityand ensures that staff, girl and volunteer efforts reflect thecouncil’s commitment to diversity, equity and inclusion. Carry outother duties as assigned.

CORE COMPETENCIES

: Strong attention todetail. Strong oral and written communication skills. Proactive andcollaborative team building skills and experience. Conflictresolution skills and experience. Understands usage of and is ableto support our members and recruit new members by using all GSOFCTtechnology and platforms available.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in business, human services, education or relatedfield is preferred. Ability to work with and manage a diverse groupof volunteers and girls. Strong attention to detail. Strong oraland written communication skills. Team building skills andexperience. Conflict resolution skills and experience.

ADDITIONALJOB

REQUIREMENTS and

PHYSICAL DEMANDS

Become a registered memberand maintain membership in GSUSA. Ability to accommodation aflexible work schedule (evenings, weekends) to meets the needs ofthe organization. Actively participates in Product Salesinitiatives. Ability to work with a diverse group of staff,volunteers and girls. Physical ability to lift, carry, push, pullor move objects up to 20 pounds. Sit or stand for long periods oftime during events. Statewide travel required. Valid Connecticutdriver’s license. Must carry and show proof of liability coverageof personal vehicle.

WORK ENVIRONMENT

Work in an officeenvironment and in the community in a variety of (indoor/outdoor)locations.