Program Support Specialist for North Central Florida Position Available In Alachua, Florida

Program Support Specialist for North Central Florida 4.1 4.1 out of 5 stars Gainesville, FL

OVERVIEW

The Better Together team employs a Program Support Specialist to oversee the organization’s volunteer pipeline efforts in the Alachua, Baker, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Madison, Marion, Sumter, Suwannee, Taylor, and Union counties. The Program Support Specialist will strengthen administrative and operational support, primarily to the Family Support Managers, which will result in increasing our impact in the community. The Program Support Specialist will help strengthen relationships with volunteers, community partners and clients in the community. The Program Support Specialist will report to the Regional Executive Director. An ideal candidate, at a minimum, should have a bachelor’s degree and should feel called to help children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in administration, data entry, project management and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability to analyze data, can handle multiple projects at once and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a Level 2 background check.

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team. 1.

We Love Others :

We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard. Do you treat people with respect, no matter their background or behavior? Do you make decisions based on what’s best for others, not just yourself? 2.

We Choose Gratitude :

Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons. Do you stay positive and solutions-focused when challenges arise? Do you regularly speak encouragement and appreciation to your teammates? 3.

We Are Ideal Team Players :

We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones. Do you take ownership and go the extra mile without being asked? Are you open to feedback and constantly looking for ways to grow? 4.

We Do Hard Things :

We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission. Do you rise to challenges with resilience and a clear head? Do you consistently push through discomfort to deliver results? 5.

We’re All In :

We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most. Are you passionate about transforming lives and communities through your work? Do you take initiative and show up fully—because you believe this mission is worth it? We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Program Support Specialist will have four primary roles, broken down into key responsibilities.

They are:

Market Analysis and Research Program Operations Volunteer Pipeline Data Management Market Analysis and Research Gather, analyze, and organize data on demographic community needs Evaluate and offer insights to help Better Together advance program success Research events and other participants that help Better Together further it’s impact Research resources for families, such as housing and groups that assist financially Program Operations Facilitate all details for church launches, which includes all materials needed, speakers, volunteers for support and anything else needed for their success Schedule volunteer trainings throughout the year and alongside church launches Assist with launches, trainings and events as needed Schedule and assist with planning efforts for outreach and parent support events Assist Family Care Coordinators with community referrals and follow up Provide program support for volunteer appreciation receptions Coordinate internship opportunities that will support programs Volunteer Pipeline Manage volunteer pipeline for all Better Together programs Manage and facilitate the volunteer to family matching process Support volunteer engagement and retention by maintaining ongoing communication Data Management Enter and maintain volunteer data in Salesforce Enter all churches and community partnership relationships into Salesforce Create and send reports to churches

REQUIREMENTS

Education and Experience:

Minimum of a bachelor’s degree with 3 years’ experience in program management, operations or related field

Fieldwork Requirements:

This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.

Transportation:

A valid driver’s license, vehicle registration, and car insurance are required. Must have a reliable personal vehicle available for daily work-related travel.

Work Schedule:

Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters. Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

Communication & Collaboration:

Maintain regular communication with team members to coordinate efforts and provide timely updates. Ensure accessibility during work hours and on-call shifts through a reliable phone.

Core Values:

Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.

Technological Proficiency:

Proficiency or ability to quickly learn the following platforms: Salesforce Zapier WordPress Basecamp

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in North Central Florida Region (Alachua, Baker, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Madison, Marion, Sumter, Suwannee, Taylor, and Union counties). Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include: Weekly team meetings with clear accountability and the opportunity to solve issues as a team. Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate Home office setup, including equipment and communication tools you need to hit the ground running

Compensation:

$45,000 – $50,000 Annual Salary Benefits include: Medical Dental Vision Life Insurance Retirement Savings Plan with a 50/50 match up to 6% Paid Holidays Paid Time Off Any questions can be directed to hiring@bettertogetherus.org.

Job Type:

Full-time Pay:

$45,000.00 – $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Evening shift Weekends as needed Application Question(s): What Florida county do you live in?

Education:

Bachelor’s (Required)

License/Certification:

Driver’s License (Required)

Work Location:

On the road