Program Quality Specialist Position Available In Collier, Florida

Program Quality Specialist Shelter for Abused Women and Children Naples, FL 34112 Program Quality Specialist – The Shelter for

Abused Women & Children Location:

Naples Shelter location Reports to:

Chief Program Officer Employment Type:

Fulltime, Exempt (Salary)

Direct Reports:

N/A Salary:

Determined based on experience, local wages, and nonprofit industry rates. This is a fully in-person position with no opportunities for remote work./ 5-Day Work Week The Impact of This Position As the Improvement and Training Specialist at The Shelter, you will play a crucial role in curating educational content for staff and participants, fostering community partnerships, and ensuring the delivery of high-quality advocacy services. You will collaborate with program managers and the Quality Improvement Team, to develop engaging training materials for staff and cultivate meaningful partnerships that align with The Shelter’s mission. Full-time Employee Benefits Package The Shelter offers a spectacular benefits package for all full-time staff, including a 36-hour work week, staff appreciation events, and generous 200 hours of paid time off for vacation, your birthday, holidays, and sick days. We cover 100% of medical and mental health benefits, offer affordable dental and vision plans, an employer match 401K program, Flexible Spending Account for medical expenses and dependent care, Employee Assistance Program, and Paid Time Off Buy Back Program for eligible employees. We also encourage a happy, healthy, and whole work environment by empowering staff to maintain their wellness through fitness incentives. Full disclosure of details, policies, and procedures are provided upon hire. Non-Negotiables Education and Experience Bachelor’s Degree preferred or equivalent experience Certifications and Training Completion of First Aid and CPR certification. Successful completion of The Shelter’s Core Competency training upon hire. EOO & Compliance The Shelter is an Equal Opportunity Employer Must provide valid authorization to work in the U.S. Must have a valid Florida Driver’s License. Must pass state and federal background checks, provide satisfactory references, and complete a drug screening Skills and Competencies Communication. Demonstrated ability to communicate clearly and effectively in written and oral forms Data Maintenance. Demonstrated experience efficiently maintaining data, confidential documentation, and/or statistics Inquisitive. Demonstrates an innate curiosity of the “why” behind processes and explores potential solutions Mission and culture aligned. Passionate about The Shelter’s mission and demonstrates a happy, healthy, & whole attitude Organized and process focused. Successful track record of meeting deadlines and prioritizing efficiently. Team player. Proven ability to approach and deliver all work and interactions with empathy and inclusion, fosters relationships with cross-functional teams Tech. Savvy with Microsoft Office Suite Training. Demonstrated experience of successfully building and delivering training Writing. Demonstrated ability to write compelling, easily digestible narratives, emails, and/or reference guides Essential Functions Assist with Program’s comprehension of Logic Models and grant deliverables Collaborate with program managers and the Contracts & Reporting Manager to develop interactive multimedia-based training modules and videos for staff and participants. Collect and analyze data for grants reporting and Development team initiatives, ensuring compliance with grant and funding guidelines. Conduct live or recorded workshops for participants and non-direct service staff. Curate and deliver educational content on advocacy best practices, participant resources, and community partnerships to The Shelter’s staff. Design surveys and assessments to capture participant experiences and evaluate program efficacy. Develop and update program publications such as participant and advocacy handbooks, ensuring a high standard of quality and relevance. Educate direct service staff on financial literacy programming to enhance their support for participants. Facilitate the delivery of economic empowerment and literacy programming. Manage, coordinate, and maintain all VOCA Advocate Victim’s Compensation certifications, applications, applications status updates and results. Facilitate BVC check distribution with The Shelter’s program staff. Other duties as assigned by supervisor Plan and coordinate financial workshops with community partners. Support Contracts & Reporting Manager in preparation of monthly, quarterly, annual, and other grant reports, as needed. Provide technical assistance and support to direct service staff on utilizing Osnium, The Shelter’s Aggregate Data System. Utilize various social media platforms to identify relevant influencers and speakers who can contribute to The Shelter’s mission and advocate for culturally inclusive programming. Work with The Shelter’s Community Education & Training advocate to cultivate and strengthen community partnerships that enhance The Shelter’s Programs & Services, aligning with the organization’s mission. Who You Are Able to prioritize effectively and work within tight timelines. Caring, compassionate, and kind. Collaborative, with the ability to inspire and foster partnerships. Comfortable learning new systems, software, and processes. Composed and self-aware when facing challenges. Critical thinker and objective decision-maker. Curious, gritty, and passionate about The Shelter’s mission. Bi-lingual preferred (Spanish or Creole) Detail-oriented and accurate in work. Professional proficiency in English; bilingual in Spanish or Creole preferred. Willing to take extreme ownership of responsibilities and contributions. What We Value A culture of philanthropy. Adaptability to new systems and processes. Attention to detail and accuracy in work. Human connection and personal growth. Kindness, compassion, and open-mindedness. The Shelter’s 3

I’s:

Integrity, Initiative, & Innovation Passion for our mission and eagerness to learn. Professionalism and leadership by example. Resilience and extreme ownership in facing challenges. Inclusive Job Requirements & Anti-Discrimination Framework You must be able to lift and bend up to 20 lbs. This role may require extended periods of sitting or standing. The described work environment reflects conditions typically encountered while performing the essential functions of this job. Requests for reasonable accommodations under the ADA will be reviewed in accordance with applicable laws. The Shelter is an equal opportunity employer and makes employment decisions based on merit and job-related qualifications, without consideration of protected characteristics as defined by federal law.