Community Resilience Program Coordinator Position Available In Miami-Dade, Florida

Posting Date 05/30/25 Application Deadline 06/01/25

Pay Range Anticipated Hiring Pay Range:

$53,950 – $71,977 annually

Full Pay Range:

$ 53,950 – $90,000 annually Salary offers are based on the candidate’s equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Contractor with Benefits Department Human Services About the Position Be part of finding solutions to help Maricopa County residents every day and make an impact by reducing poverty in our community. Join a team that positively impacts the lives of the underserved by keeping the lights on and a roof over their heads. As a Community Services Coordinator, you’ll primarily work in our contact center, supporting the planning, administration, and implementation of rental and utility assistance services, community initiatives, and compliance. Everyone deserves an opportunity to thrive. Apply today to become a Community Services Operations Coordinator and be the light in someone’s life! This position is grant-funded through June 30, 2026. About Us Together, we can thrive. In Human Services, we focus on maximizing potential and providing support and resources for all stages of life. We partner with families and communities to encourage children to learn, invite youth and adults to cultivate professional skills, guide families to achieve financial success and enable seniors to live independently. Join our team and unlock your potential. Proud to Offer Work with a greater purpose: enjoy diverse work connecting community members with vital programs Tuition reimbursement Exceptional work-life balance, with a consistent schedule Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ We Require Bachelor’s in planning, social services, public administration, business administration, or a closely related field Job-related experience may substitute for the required post-secondary education on a year-for-year basis We Also Value Bilingual skills in Spanish and English Job Contributions Lead, train, and manage a support team dedicated to providing exceptional services to Maricopa County residents Guide the contact center team in problem-solving for clients, vendors, and internal partners Regularly observe team calls to identify coaching opportunities and provide effective feedback De-escalate challenging client situations and ensure a positive customer experience Collaborate with internal and external partners to ensure accurate programmatic information and effectively relay client feedback Collaborate with all Human Services Department (HSD) divisions to implement best practices for service delivery Provide leadership and support for continuous improvement initiatives Conduct analysis of program-related data, prepare comprehensive written reports, and develop actionable recommendations, including area metrics and Key Performance Indicators (KPIs) Working Conditions Work is routinely performed in an office environment, which may require long periods of sitting, reading, and typing Requires travel to program sites throughout Maricopa County The position requires travel to and from various county, client, and contractor locations during a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County business Must possess or be able to obtain a valid Arizona driver’s license, class D Must complete a background check and fingerprint identification upon hire to secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now! We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!