Manager Grateful Patient Program, Foundation Administration Position Available In Miami-Dade, Florida

Manager Grateful Patient Program, Foundation Administration Baptist Health South Florida Foundation – 4.1 Coral Gables, FL Job Details $75,194.30 – $97,752.59 a year 23 hours ago Qualifications Microsoft Powerpoint Bilingual Microsoft Word Public Relations Spanish Power BI Microsoft Excel Management Raiser’s Edge Salesforce Healthcare Administration English Mid-level Microsoft Office Tableau 3 years Master’s degree Project management Bachelor’s degree Fundraising Leadership Communication skills Full Job Description Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Description:

The Grateful Patient Program Manager supports development efforts and provides strategic guidance in partnership with prospect research, gift officers and development coordinators. Develops and sustains a robust and engaged group of philanthropically minded clinicians and employees. Facilitates prospect management and lead generation for Grateful Patient pipeline and effective process of physician engagement and clinical prospect identification. Conduct initial discovery calls for grateful patient referrals and implement a system to pass on warm leads to relevant Development team staff. Direct the implementation of the system-wide program & ensure continuity throughout. Responsible for accurate reporting & key performance Indicators. Recommends & drives strategies/best practices/resources/timing program growth. Establish Physician Grateful Patient Advisory Councils & grateful patient referral protocols. Support & guide Foundation Strategy, driving revenue growth through physician engagement & grateful patient prospect identification. Drives culture of gratitude & ensure coordination of grateful patient referrals. Directs campaigns and activations for Foundation’s National Grateful Patient. Reports to the Senior Director, Donor Initiatives and Physician Engagement. Estimated salary range for this position is $75194.30 – $97,752.59 / year depending on experience.

Qualifications:

Bachelor’s degree with ideally a Healthcare Administration, Business, Communication, or Public Relations focus. Masters degree preferred. 7 years experience working in healthcare environment with 3 years experience working in a philanthropy program, fundraising, marketing, sales leadership, organizational management, or project management. A strong hospital-based background with an excellent understanding of BHSF organizational culture. Must possess strong leadership and management skills, and excellent interpersonal and communication skills (written & verbal). Ability to work with a wide range of individuals, including C-suite executives, physicians, and clinical staff, while meeting strategic objectives. Detailed-oriented, well-organized, focused, and goal-oriented, with a high level of initiative, innovative thinking, and presentation skills. Adept at problem-solving and using judgment in situations requiring independent thinking and tact. Proficient with Microsoft Office, including, PowerPoint, Word, Excel, Project Management, Access, and Teams. Proficiency with Salesforce, Power BI, Tableau and Blackbaud’s Raiser’s Edge preferred. This individual will support key organizational strategies and must be comfortable working in a cross-functional, matrixed organization. Bi-lingual a plus (English/Spanish). EOE, including disability/vets