ADA Assessment Program Manager – REQ10828 Position Available In Fulton, Georgia

At MTM Transit, it is never just a ride, it’s personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

This position is dependent on the award of contract for MARTA in Atlanta, GA.

Location:

Atlanta, GAWhat youll do:

Provide leadership and management of direct and non-direct reports to include the Assessment team members and support StaffEstablish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely mannerUnderstand and interpret all aspects of the contracted program and serve as the teams Subject Matter Expert, both locally and externallyMaintain working knowledge and abilities of MTM and Client softwareEducate the Client on MTM procedures to ensure full compliance with the contract including documentation and reportingReview service delivery to ensure that the most appropriate and effective abilities assessments are performedRespond to any ADA eligibility complaints and properly document responseAct as a mentor to new employees and assist with the development of team membersConduct education training for employees regarding new and ongoing processes and proceduresWork with support staff to ensure program effectivenessEvaluate assessments and determinations with the assessment staff to ensure accurate resultsRespond to any ADA eligibility or complaints and properly document responseDetermine what functional assessments the applicant will be required to undergoMake the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental informationMaintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)Build rapport and communicate with family and natural support network of the applicantSubmit accurate, required reports in a timely mannerMaintain a positive attitude when interacting with support staff, applicants and their caregiversMust conform to MTMs HIPAA standardsConduct one-on-one in-person interviews to assess mobility capabilities as neededConduct physical and/or cognitive functional assessments as neededConduct or perform the following assessments (as needed):

FACTS TestMoCAMMSEBeck Anxiety InventoryTinettia Gait and Balance AssessmentResponsible for building required documents and work plans as neededRepresent the organization by embodying the defined culture and MTM Brand Ambassador behaviorsAppropriate knowledge and ability to perform and oversee evaluations as requiredWhat y ull need:

Experience, Education and Certifications:

Bachelors degree in Social Services, Special Education, Rehabilitation, Ancillary Health Care Profession, Business or a related fieldWilling to accept relevant experience in the following certifications in lieu of Bachelors degree: Certified physical therapist, occupational therapist, rehabilitation, orientation and mobility specialist, expert in cognitive and psychiatric impartmentsMust have 3 or more years of RECENT (within the last 5 years) and relevant direct experience managing and training all aspects of paratransit Eligibility Certification Program similar in scope, size, and complexity of work.3 years of professional experience required relating to the provision of professional services to persons with disabilities or older adults.

Must staff complete the Determining ADA Complementary Paratransit Eligibility training course offered by Easterseals Project Action, or provide documentation of completed an approved comparable training program, which includes, at a minimum, the following:

An Overview of ADA Paratransit EligibilityDeveloping a Process for Accurate, Thorough ADA Eligibility DeterminationsInterview TechniquesConducting Physical Functional AssessmentsConducting Cognitive Functional AssessmentDeterminations for People with Visual ImpairmentsA Framework for Making Difficult DeterminationsFamiliarity with the assessment process and making final determinations for eligibilityExperience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilitiesExperience conducting…Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities