Program Specialist, Technology & Standards – Wakefield, MA Position Available In Middlesex, Massachusetts

Program Specialist, Technology & Standards – Wakefield, MA 3.6 3.6 out of 5 stars Wakefield, MA 01880 • Hybrid work

WANTED:

A team player with a make-it-happen attitude, eager to lead clients to success and thrive in a fast-paced, dynamic environment. The ideal candidate is a passionate learner and excellent communicator who enjoys wearing multiple hats, managing daily client operations, executing projects, and driving strategic objectives. We’re looking for someone who is process-driven, detail-oriented, and ready to partner with clients and recommend improvements for ongoing success. Preference for local candidates to work out of our Wakefield, MA office 3 days/week. Here’s what you’ll do: Drive client satisfaction and retention through proactive verbal and written communication, relationship building, and dependable service across all levels of stakeholder engagement. Support the development of industry standards by leading and executing the daily operations of client-facing working groups, committees, and boards-this includes: Coordination, scheduling, agenda and meeting material development, meeting facilitation, and minute-taking Proactively communicate with client leadership to establish meeting cadence, deliver reference materials, and ensure participants are onboarded and supported. Ensuring effective tracking and follow-through on key decisions, action items, and deliverables across all areas of the organization. Manage collaboration platform administration, working group rosters, and attendance tracking with a strong focus on accuracy. Apply a process-driven, systematic approach to maintain consistency and quality across all working group activities. Align efforts and outcomes with broader programmatic and strategic objectives. Develop, maintain, and continuously improve procedural documentation to ensure clarity, consistency, and scalability across support operations. Collaborate with cross-functional teams-such as events, finance, marketing, and technology-to deliver successful events, webinars, marketing collateral, reports, and tools aligned with client priorities and technical initiatives. Embrace continuous learning and adapt quickly to new technologies and tools to support clients operating in standards-driven, nonprofit, and tech-focused environments. Maintain and analyze program data to generate accurate reports that enable informed, data-driven decision-making and continuous performance improvement. Support execution of strategic plans and implementation of client policies, programs, and membership initiatives to advance engagement and organizational goals. Execute and manage client membership processes, including handling inquiries, onboarding, renewals, and benefit delivery with a client-first, solution-oriented mindset. Engage and coordinate with global stakeholders, thoughtfully and professionally navigating cultural differences and international protocols to foster inclusive and respectful collaboration, whether online or in person. As our next Program Specialist, TechnologyStandards, you will bring: Bachelor’s degree (B.A./B.S.) required. 3-6 years’ experience in project coordination, client services, or an industry association/professional agency environment. Strong critical thinking, problem-solving, and organizational skills with the ability to connect the dots between details and big-picture strategy.

A passion for process:

detail-oriented and systematic, with a drive for consistency and accuracy. Excellent verbal and written communication skills; polished, professional presence in client interactions. Quick learner who adapts easily to new tools, technologies, and subject matter. Computer proficiency, specifically with Microsoft Office Suite. Technologically curious and excited by opportunities to support innovation in mission-driven, nonprofit environments. Self-starter who works independently with initiative and confidence, while also collaborating effectively with remote and cross-functional teams. Able to juggle multiple priorities in a fast-paced, deadline-driven environment with composure and good judgment. Willingness and ability to travel domestically and internationally (approximately 2-4 times per year), including occasional work outside standard business hours as needed. Experience working with multiple cultures across all time zones a plus. The target hiring range for this role is $55,000-$65,000 USD (annually). The starting base salary will be determined based on skills, experience, location, and other job-related factors. In addition, our total rewards package includes a robust medical, dental, and vision insurance plan (free option available for individuals); generous short- and long-term disability, supplemental life insurance, health care and dependent care, Flexible Spending Accounts, 401(k) savings match, paid parental leave, financial planning workshops, pre-paid legal plan, discretionary annual bonus and merit increase, and unlimited paid vacation time.

About Virtual Inc:

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual’s innovative and inclusive culture is the driving force behind our success and continued growth. Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world . Virtual’s global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution. We are proud to be recognized in the Best Places to Work list, twice! Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual’s core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.