Intake and Outreach Coordinator Position Available In Suffolk, Massachusetts

Intake and Outreach Coordinator
The Climate Equity & Impact team is hiring! If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as an Intake and Outreach Coordinator. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.
Key Responsibilities
Transfer new application into database.
Maintain and update application records in database.
Run queries and generate reports as requested.

Oversee LEAN Multifamily Website including:

Live chat functions
Case study updates
Lead origination
Monitor Google Analytics dashboard
Communicate with single family and multifamily applicants and potential applicants:
Field phone calls and inquiries
Notify new applicants when application is received
Request more information as needed
Request affordability documentation Notify applicants when approved/denied
Perform past service check on new applications
Coordinate with statewide subgrantee network on applications and inquiries.
Develop and execute outreach strategies across all program territories, including:
Digital marketing
Data-driven, targeted outreach campaigns Develop key messaging and presentation material
Conduct statewide local engagement
Review affordability documentation.
Communicate with installation vendors, web developers, and utilities as needed.
Take notes during meetings if requested.
Maintain electronic and paper files.
Coordinate with the Program Manager on all of the above.
Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
A minimum of a Highschool Diploma/GED or equivalent and 1 to 3 years of professional work experience required. Experience in energy efficiency and/or multi-family low-income housing helpful.
Experience in grant program management and/or customer service a plus.
Experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets required.
Must have good communication skills by phone and email.
Flexibility, initiative, and ability to work in a team.
Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Why Work Here
Make a

Difference:

Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.

Inclusive Environment:

ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.

Continuous Learning:

We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.

Comprehensive Benefits:

At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.

A Legacy of Impact:

Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community’s most vulnerable.

Teamwork & Camaraderie:

Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Please Note:

This role requires a pre-employment drug screening.
About Action for Boston Community Development
ABCD is the shortest distance between two points — from where you are to where you want to be. Discover the tools and resources you need to move from poverty to stability and from stability to success.
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Department
Climate Equity and Impact
Employment Type
Permanent – Full Time
Location
Downtown Boston – Tremont Street
Workplace type
Hybrid
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